Technical Business Analyst

Polaris Software; Beverly (MA); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health and Dental Insurance

401 k

Vision

Longterm Disability & AD&D

20 Days PTO

Life Insurance

EAP

Community Day

Moment in Time Day

Federal Paid Holidays

Job summary

Sitestream, a Polaris Software company in Beverly, MA, is seeking detail-oriented and motivated team member as a Technical Business Analyst. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes.

A strong work ethic, consistency, and the ability to stay focused in a fast-paced environment are essential for this role.

Qualifications

• Typically 3–5 years' experience in a Technical Business Analyst role.
• Experience analyzing and delivering software integrations.
• Experience with APIs and partner systems.
• Ability to translate business needs into functional specs.
• Strong documentation and data-mapping skills.
• Collaborative across Product, Engineering, customers and partners.
• Ownership from discovery through resolution.

Responsibilities

• Lead discovery and analysis for new and existing integrations.
• Analyze API documentation, data models, formats and system behavior.
• Map end-to-end data flows, systems of record, validation and reconciliation.
• Identify gaps, risks and work with teams to evaluate options.
• Engage with customers, partners and suppliers to clarify requirements.
• Coordinate test environments, test data and connectivity for validation.
• Translate business outcomes into functional requirements and user stories.
• Define acceptance criteria and maintain traceability for teams.
• Support integration testing and User Acceptance Testing (UAT).
• Collaborate with Product, Engineering and stakeholders.
• Analyze how integration changes affect related systems, data flows, operational processes and wider platform dependencies.
• Define clear acceptance criteria that cover both business behavior and integration outcomes.
• Maintain sufficient detail and traceability for Engineering, QA, Support and operational teams to understand how integrations are expected to behave.
• Support integration testing, User Acceptance Testing (UAT) and validation of delivered functionality.

Skills

Data mapping

API analysis

Integration analysis

Stakeholder engagement

Documentation

Systems analysis

Requirements gathering

UAT support

Tools

Webhooks

SFTP

Job description

About Us

Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company’s mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.

This is an exciting time to join Sitestream. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.

Technical Business Analyst

Based in Beverly, MA.

Hybrid model of 3 days per week in office

Full time

Reports to: Director of Product

Summary

Sitestream, a Polaris Software company in Beverly, MA, is seeking detail-oriented and motivated team member as a Technical Business Analyst. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes. A strong work ethic, consistency, and the ability to stay focused in a fast-paced environment are essential for this role. In this role, you will be contributing towards technology that helps our customers make the world safer and fairer.

We are seeking a Technical Business Analyst with a strong focus on systems integration to support the analysis, design and delivery of software solutions across our product platforms.

In this role you will work closely with Product Management, Engineering, technology partners and third-party suppliers to understand how systems need to connect, exchange data and operate together.

You will investigate existing and proposed integrations, analyze APIs, data formats and system behavior, define interface requirements, and support delivery teams through implementation, testing and rollout.

Key Responsibilities

Integration Discovery & Analysis

• Lead discovery and analysis for new and existing integrations with customer systems, partner platforms and third-party services

• Analyze API documentation, interface specifications, data models, file formats, messages and system behavior to understand capabilities, constraints and dependencies

• Map end-to-end data flows, systems of record, triggers, transformations, validation rules, error conditions, retries and reconciliation requirements

• Identify integration gaps, incompatibilities and risks, and work with Engineering and external technical teams to evaluate solution options

Stakeholder & Partner Engagement

• Work directly with customers, technology partners and third-party suppliers to clarify integration requirements, documentation, responsibilities and constraints

• Act as a liaison between Product Management, Engineering, operational stakeholders and external technical teams

• Coordinate with internal and external teams on test environments, test data, connectivity and other dependencies needed to validate integrations

Requirements Gathering & Analysis

• Analyze existing systems, workflows, interfaces and data structures to understand current behavior and constraints

• Translate business outcomes into clear functional and technical requirements, process flows, interface specifications and user stories

• Identify business rules, data validation requirements, edge cases and operational impacts of proposed changes

• Analyze how integration changes affect related systems, data flows, operational processes and wider platform dependencies

• Define clear acceptance criteria that cover both business behavior and integration outcomes

• Maintain sufficient detail and traceability for Engineering, QA, Support and operational teams to understand how integrations are expected to behave

• Support integration testing, User Acceptance Testing (UAT) and validation of delivered functionality

Your Experience

• Typically 3-5 years' experience in a Technical Business Analyst, Integration Analyst, Systems Analyst or similar role

• Demonstrated experience analyzing, defining or delivering integrations between software systems

• Experience working with APIs, third-party systems, technology partners or external technical teams

• Understanding of common integration mechanisms such as webhooks, file or batch exchange and SFTP

• Experience analyzing data structures, defining field mappings and documenting data flows between systems

• Strong documentation and process modelling skills, including functional specifications, interface specifications and data mapping documentation

• Collaborative mindset and ability to work across Product, Engineering, customer, partner and operational teams

• Comfortable taking ownership of integration analysis and following issues through from discovery to resolution

What We Offer

• Health and Dental Insurance (BlueCross BlueSheild, 80:20 contribution model)

• 401 k

• Vision

• Longterm Disability & AD&D

• 20 Days PTO(full year allowance)

• Life Insurance

• EAP

• Community Day

• Moment in Time Day

• Federal Paid Holidays

Equal Opportunities

Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Please note that we can currently only consider candidates with an existing right to work in the US. Candidates must be able to pass a comprehensive background check, including fingerprinting.