Technical BIM/VDC Support Specialist

Trimble; Westminster (CO); On-site; USD 37,000 - 46,000; Full time

Job summary

Trimble is hiring a Technical Customer Support Technician to enhance customer success for VDC and FabShop solutions. You will assist MEP contractors and fabricators with BIM adoption, troubleshooting, and integration across Trimble and Autodesk tools.

You will collaborate with product and training teams, contribute to knowledge bases, and represent Trimble at industry events. The role blends hands-on support with technical documentation to improve workflows for global end-users.

Qualifications

• 3+ years of technical customer support experience in software or technology environments.
• Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or similar applications.
• Strong analytical and troubleshooting abilities applied to system set-up, networking, and software interoperability.
• Proven success in supporting or implementing BIM adoption across MEP engineering or construction specialties.

Responsibilities

• Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.
• Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.
• Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.
• Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.

Skills

Technical support

VDC software

BIM adoption

Problem solving

Customer focus

Tools

Trimble FabShop

Autodesk CamDuct

Revit

AutoCAD

Trimble Connect

Fabrication CAD

Job description

Trimble is hiring a Technical Customer Support Technician to enhance customer success for VDC and FabShop solutions. You will assist MEP contractors and fabricators with BIM adoption, troubleshooting, and integration across Trimble and Autodesk tools.

You will collaborate with product and training teams, contribute to knowledge bases, and represent Trimble at industry events. The role blends hands-on support with technical documentation to improve workflows for global end-users.