Technical Billing Support Specialist (CDN/DNS)

Movate; South Jordan (UT); On-site; USD 26,000 - 37,000; Full time

Job summary

Movate is seeking a technical billing support specialist in Utah to resolve customer billing issues via phone, chat, and email. The ideal candidate has at least 2 years in customer-facing roles, with a focus on billing and registrar systems, and is proficient in the use of Salesforce Service Cloud or Zendesk.

Familiarity with CDN, DNS, and domain registration is a plus. The role requires strong analytical abilities, fault-finding skills, and excellent communication.

Qualifications

• High school diploma required.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field preferred (or equivalent work experience).
• 2+ years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems.
• Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms.
• Strong analytical skills with the ability to present clear and actionable insights to customers.
• Proficient in technical troubleshooting.
• Familiarity with MacOS.
• Basic understanding of how the Internet and registrar systems work, including CDN, DNS, and domain registration.
• Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk.
• Exceptional attention to detail and accuracy.
• Excellent written, verbal, and interpersonal communication skills across all levels.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with standard billing tools and payment platforms; Stripe is preferred.
• Familiarity with Atlassian Confluence.
• Basic understanding and ability to use SQL queries.
• Knowledge of financial and accounting terminology (bad debt, collectible invoices, sales tax, credits).

Responsibilities

• Resolve customer billing issues via phone, chat, and email.
• Research and resolve client billing issues using standard billing tools and payment platforms.
• Communicate clearly with customers, providing actionable insights and troubleshooting steps.
• Utilize ticketing systems like Salesforce Service Cloud or Zendesk to document issues and resolutions.
• Work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
• Familiarity with CDN, DNS, and domain registration concepts as they relate to billing and services.

Skills

Billing knowledge

Customer service

Analytical skills

Technical troubleshooting

Communication skills

Attention to detail

SQL basics

Education

High school diploma

Associate or Bachelor’s degree in IT/CS/Business

Tools

Salesforce Service Cloud

Zendesk

Stripe

Confluence

SQL

Job description

Movate is seeking a technical billing support specialist in Utah to resolve customer billing issues via phone, chat, and email. The ideal candidate has at least 2 years in customer-facing roles, with a focus on billing and registrar systems, and is proficient in the use of Salesforce Service Cloud or Zendesk.

Familiarity with CDN, DNS, and domain registration is a plus. The role requires strong analytical abilities, fault-finding skills, and excellent communication.