Technical/AV Support

Manhattan Strategy Group; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Manhattan Strategy Group seeks a Technical/AV Support professional to back USTDA with event management, logistics, outreach and related activities, including RTMs, conferences, forums, trainings, and other events.

You will plan, organize, and implement partnership-building activities, coordinate venues and vendors, arrange domestic and international travel, provide on-site AV support, interpretation, and post-event reporting to measure impact for USTDA's mission.

Qualifications

• Minimum five years of experience providing technical and audiovisual support for conferences or similar events.
• Proven ability to set up, test, and troubleshoot audiovisual systems in live events.
• Experience with microphones, sound systems, projection, lighting, VTC, livestreaming, and hybrid platforms.
• Ability to conduct advance technical reviews, coordinate with venues and AV vendors, and troubleshoot during live programming.
• Preferred: knowledge of international trade and ability to plan RTMs, conferences, forums, trainings domestically and internationally.
• Preferred: experience recruiting speakers, coordinating interpreters, and managing multi-country itineraries.
• Strong customer service skills for USTDA personnel, delegates, and stakeholders.
• Experience in venue sourcing, vendor management, and event logistics.

Responsibilities

• Plan, organize, and implement partnership-building events for USTDA, including RTMs, conferences, forums, trainings.
• Coordinate venue and vendor logistics, travel arrangements, and on-site support.
• Develop agendas, itineraries, and event materials; provide interpretation and translation; audiovisual and virtual support.
• Monitor, evaluate, and report on post-event outcomes.

Skills

Event AV support

Live event technology

Audio/visual systems

Travel planning

Interpreting coordination

Vendor coordination

Customer service

Hybrid/virtual events

Job description

The Manhattan Strategy Group (MSG) is seeking a Technical/AV Support individual to support the U.S. Trade and Development Agency (USTDA) with event management, logistics, outreach and related activities. USTDA requires support to plan, organize, and implement partnership building activities that support the Agency’s mission, including reverse trade missions (RTMs), conferences, forums, workshops, trainings, and other events.

A full range of services necessary to successfully execute these activities includes, but is not limited to, event planning and project management; venue and vendor coordination; domestic and international travel and logistics; support for high-level foreign delegations and U.S. Government participants; participant recruitment, outreach, and registration; development of agendas, itineraries, and event materials; interpretation and translation; audiovisual and virtual event support; transportation, lodging, and other on-site logistics; and post-event monitoring, evaluation, data analysis, reporting, and closeout activities.

MSG specializes in delivering innovative solutions in program management, logistics, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services to a range of federal, state and local clients.

Required Qualifications

• At least five (5) years of experience providing technical and audiovisual support for conferences, forums, trainings, meetings, or similar events.

• Demonstrated experience setting up, operating, testing, and troubleshooting audiovisual systems in live event environments.

• Experience may include support for microphones, sound systems, projection and display equipment, presentation systems, lighting, interpretation equipment, video conferencing, livestreaming, recording, virtual and hybrid platforms, internet connectivity, and other event technologies.

• Capable of conducting advance technical reviews, coordinating with venues and outside AV vendors, supporting rehearsals, and resolving technical issues quickly during live programming.

• Additional technical capabilities may be required depending on the applicable Task Order.

Preferred Qualifications

• Demonstrated knowledge of international trade, including industry and sector expertise, trade capacity building, and U.S. commercial opportunities, with the ability to identify appropriate foreign delegates, U.S. businesses, technical experts, site visits, speakers, and business briefing participants that will most effectively accomplish USTDA’s objectives for a particular RTM, Conference, Forum, Training, or similar event;

• Expertise in planning, organizing, and executing RTMs, Conferences, Forums, Trainings, and other events in the United States and overseas, including in-person, virtual, and hybrid formats, and the demonstrated capacity to successfully manage multiple events and Task Orders concurrently across different countries, cities, time zones, and sectors;

• Expertise in identifying, vetting, and coordinating with appropriate technical and industry experts who can support the planning, development, and execution of sector-specific events and ensure that event programming is technically relevant and responsive to USTDA’s objectives;

• Expertise in identifying, recruiting, and securing appropriate speakers, moderators, U.S. companies, government representatives, and other stakeholders for events related to U.S. commercial opportunities in USTDA target markets;

• Expertise in domestic and international travel planning and implementation, including the coordination of complex, multi-country and multi-city itineraries, air and ground transportation, lodging, visas and other travel documentation, and travel-related changes or disruptions;

• Expertise in coordinating interpretation and translation services, including assessing language requirements, securing qualified interpreters and translators, coordinating simultaneous and consecutive interpretation, and managing translated event materials and supporting documentation;

• Demonstrated ability to provide excellent customer service and responsive support to USTDA personnel, foreign delegates, U.S. Government officials, U.S. companies, speakers, vendors, and other event participants, including the ability to professionally address changing requirements and time-sensitive issues;

• Expertise in venue sourcing, vendor management, event logistics, audiovisual production, registration, transportation, catering, and other operational requirements necessary to execute professional and well-managed events;

• Expertise in marketing and conducting targeted outreach for events, including the use of websites, email campaigns, social media, and other communications tools to recruit appropriate participants, publicize events in advance, and disseminate information during and following an event;

• Expertise in diplomatic protocol and the professional management of foreign delegations, senior government officials, and other high-level participants in the United States and overseas;

• Demonstrated ability to manage event schedules, budgets, vendors, deliverables, and competing priorities while maintaining attention to detail, quality control, and compliance with applicable Task Order and USTDA requirements; and

• Expertise in monitoring, capturing, and documenting the activities and outcomes of international trade events, with particular attention to results that support USTDA’s mission, facilitate commercial engagement, and contribute to increased U.S. exports and other Agency objectives.