Technical Sales & Support Representative

Z1 Motorsports, Inc.; Carrollton (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Z1 Motorsports, Inc. is seeking a Technical Sales & Support Representative to assist customers via in-person, phone, and email channels. You will stay updated on core models, recommend products, and process orders while delivering excellent service. Strong automotive knowledge and communication skills are essential.

Ideal candidates will thrive in a fast-paced environment, manage time effectively, and be willing to work occasional nights and weekends. Bilingual Spanish is a plus.

Qualifications

• Strong verbal and written communication skills.
• Extensive automotive knowledge.
• Excellent interpersonal and customer service abilities.
• Ability to work in a fast-paced environment.
• Willingness to work nights and rotating weekends.
• Excellent prioritization and time management skills.
• Strong research, problem solving and critical thinking.
• Proficient with Microsoft Office Suite.
• Customer service/call center experience preferred.
• Spanish bilingual skills are a plus.

Responsibilities

• Stay current on core models and product range.
• Interact with customers in person, by phone, and online.
• Listen to clients and recommend the best products.
• Accept and process orders.
• Verify part numbers and product fitment.
• Promote special sales and engage the community on social platforms.
• Develop 1:1 client relationships through regular communication.
• Provide top-level customer service and resolve issues.
• Participate in enthusiast events periodically.
• Respond to customers promptly and follow up.
• Setup returns and exchanges.
• Ensure order accuracy.

Skills

Verbal and written communication

Automotive knowledge

Interpersonal skills

Time management

Problem solving

Research skills

Customer service

Bilingual (Spanish)

Tools

Microsoft Office Suite

Job description

Description

Technical Sales & Support Representatives possess a good fundamental understanding of general automotive systems & components. Specialty knowledge regarding our core models is a plus but not required. Candidates should possess exceptional self-motivation, confidence, and enthusiasm for the Nissan & Infiniti brands.

Ideal candidates will have good time management skills, and be comfortable engaging with customers online, by phone, or by email. Individuals in this position will be expected to perform job-related responsibilities and additional duties as assigned independently.

DUTIES AND RESPONSIBILITIES

• Stay current on our core models and our range of products and services
• Interact with customer in person, over the phone, and through electronic means
• Listening to clients and recommending the best products for their needs
• Accepting and processing orders
• Verify part numbers and product fitment
• Promote special sales and engage the community on social platforms
• Develop 1:1 client relationship through regular communication
• Provide top-level customer service and resolve customer issues or complaints
• Participate in enthusiast events periodically
• Respond to customers in a timely manner and follow up effectively
• Setup returns and exchanges
• Ensure order accuracy

Requirements

EXPERIENCE & QUALIFICATIONS

Strong verbal and written communication skills

Extensive automotive knowledge

Strong interpersonal skills and ability to always maintain a high level of courteous customer service

Ability to work and thrive in a fast-paced environment

Ability to occasionally work nights and rotating weekend schedules, based on business needs

Excellent prioritization and time management skills

Excellent research, problem solving and critical thinking skills

Proficient with Microsoft office Suite

Customer service/Call center experience preferred

Bilingual (Spanish) proficiency is a plus