Technical Associate

Cambridge Computer; Waltham (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Medical FSA

Dental insurance

Vision insurance

401(k) matching

Paid holidays and PTO

Parking

Growth opportunities

Job summary

Cambridge Computer in Waltham, MA, is seeking an entry-level Cambridge Technical Associate to support sales and client solutions, developing product and technical expertise while assisting teams in delivering advanced IT solutions for clients.

This hybrid role offers growth into pre-sales trajectories such as technical specialist, solution architecture, or design as you gain vendor knowledge and experience with Cisco, Dell, VMware, and more.

Qualifications

• University degree required; STEM or advanced degree preferred.
• Basic understanding of computer hardware and software.
• Role may require remote work; ability to work remotely unsupervised.
• Excellent communication, multi-tasking, and attention to detail.
• Proactive and able to pursue advancement within the company.

Responsibilities

• Assist Relationship Sales Managers with daily sales tasks including quotes, proposals, and statements of work to maximize profit.
• Communicate with vendors and clients; coordinate online meetings, demonstrations, and conferences.
• Manage sales and order logistics; upsell products and maintain CRM data.
• Collaborate on client solutions; research hardware/software/services, build deliverables, and participate in meetings/demos.
• Understand and manage vendor relationships and solution stacks; stay informed on trends in IT infrastructure.

Skills

Impeccable communication

Multi-tasking

Attention to detail

Negotiation

Problem solving

Self-motivation

Education

Undergraduate degree

STEM/Advanced degree

Job description

Location

Waltham, MA (Hybrid)

Estimated Salary Range

$60k - $80k per year

Job Overview

The Cambridge Technical Associate role is an entry level sales & support position assisting teams in building advanced IT solutions for our clients. By developing personal, operational, sales, and technical expertise in Cambridge solutions, this role can scale into opportunities of greater responsibility at our organization, particularly on a pre-sales technical trajectory. Examples of this include technical specialist, technical sales, solution architecture, advanced systems design, installation and training.

Responsibilities And Duties

• Collaborate with Relationship Sales Managers in daily sales process tasks including but not limited to:
• Write quotes, build proposals, and manage statements of work in a manner that maximizes company profit.
• Communicate with vendors and clients.
• Coordinate online meetings, technical demonstrations, and conferences.
• Manage sales and order logistics.
• Recommend products and upsell solutions to vendors and clients.
• Populate and maintain Cambridge’s client relationship management (CRM) tools with accurate and timely information.

Collaborate with Relationship Sales Managers, Technical Specialists and Solution Architects on client solutions:

• Perform product and technology research on hardware, software, and services offerings.
• Build and validate customer deliverables, including configurations, quotes, proposals, and statements of work.
• Contribute to online and in-person meetings, technical demonstrations, and conferences, and represent the company with a high degree of professionalism.

Support Cambridge Initiatives

• Gain product and technology knowledge and certifications of the vendors we use in our solution stack. This includes Cisco, Commvault, Dell, HPe, IBM, Lenovo, VMWare, and many others.
• Build familiarity of trends in storage, networking, data protection, digital archiving, and other infrastructure technologies.
• Manage positive relationships with strategic vendors.
• Understand solutions including high performance computing, subject matter expertise in machine learning, artificial intelligence, bioinformatics, and life sciences among others.
• Understand and execute corporate and sales management's goals and objectives.

Qualifications

• University undergraduate degree required. Science, technology, engineering, and mathematics (STEM) and/or advanced degree preferred.
• Understanding of basic computer hardware and software required. Greater understanding of technology and the IT ecosystem preferred.
• Although the expectation is that this role will be on site, there may be times when work will be done outside the office. Accordingly, the employee must be able to work remotely, independently, and unsupervised.
• Candidates must have impeccable communications skills, an ability to multi-task, and high attention to detail. They must be able to negotiate, be proactive in their approach, effective problem solvers, organized, creative, outgoing, deal with ambiguity, and able to work with different types of personalities.
• Cambridge employees are self-paced and embrace driving their own personal development. Given the number of potential opportunities for advancement, employees must be proactive if they seek advancement.

About Us

Cambridge Computer is a leader in delivering innovative physical and cloud-based IT infrastructure, data storage, and data security solutions to clients in a wide variety of industries across North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest high-technology companies in the country. We use creativity, technical expertise, and extensive industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers to identify and incorporate both new and existing paradigms into cohesive IT strategies for our clients. Also, we're a Woman-Owned Small Business, with a close-knit staff of about 70 people that hail from all over the world.

Benefits

We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits:

• Multiple health insurance options
• Medical FSA and Dependent Care FSA
• Dental insurance
• Vision insurance401(k) savings plan with employer matching
• Employer-sponsored long-term disability
• Paid holidays and PTO that increases with longevity at the company
• Discounted health club membership
• Convenient parking
• Opportunities for growth!

Equal Opportunity Employer

Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.