Technical Assistant

Family-Entertainment-Group; Perryville (MD); On-site; USD 27,000 - 38,000; Full time

Job summary

Family Entertainment Group in Perryville, MD is seeking an entry-level Technical Assistant to support our technical team in keeping arcade games and attractions clean, stocked, and operational for guests.

You'll work alongside Technicians and the Technical Manager performing routine upkeep, assist with preventive maintenance and minor repairs, and help identify equipment issues to minimize downtime and keep the fun running for families across our venues.

Qualifications

• High school diploma or equivalent preferred.
• Mechanical aptitude and willingness to learn troubleshooting.
• Ability to lift up to 50 lbs and stand for extended periods.
• Effective communication and teamwork.
• Flexible schedule including evenings, weekends, holidays.
• Guest-friendly, service-oriented attitude.

Responsibilities

• Perform routine cleaning and upkeep of arcade games, attractions, and technical work areas.
• Assist Technicians with preventive maintenance, troubleshooting, repairs, and equipment inspections.
• Identify game or equipment issues and promptly communicate them to the Technician or Technical Manager.
• Perform basic troubleshooting and minor repairs within assigned level of training.
• Keep ticket stations, card readers, redemption equipment, and other arcade equipment stocked and functioning properly.
• Assist with loading tickets, replacing basic components, and completing other routine game maintenance.
• Support game installations, moves, setups, and equipment changes as needed.
• Help maintain an organized inventory of tools, parts, and technical supplies.
• Assist guests experiencing game issues and help get them back to the fun quickly and professionally.
• Maintain clean, organized, and safe technical and arcade areas.
• Follow all company security procedures related to equipment, company assets, and arcade operations.
• Follow all company policies, regulatory requirements, and safety standards.
• Participate in technical training and development to build troubleshooting, repair, and preventive maintenance skills.
• Perform other related duties as assigned by management.

Skills

Mechanical aptitude

Willingness to learn

Hands-on

Attention to detail

Teamwork

Guest service

Education

High school diploma or equivalent

Tools

Basic hand tools

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Position Summary

The Technical Assistant supports the technical team in keeping arcade games and attractions clean, stocked, operational, and ready for guests. This is an entry-level technical role designed for someone who is mechanically inclined, enjoys working with their hands, and is interested in developing their technical skills.

Working alongside Technicians and the Technical Manager, the Technical Assistant performs routine game upkeep, assists with preventive maintenance and basic repairs, and helps identify and communicate equipment issues to minimize downtime and keep the fun running.

Key Responsibilities

• Perform routine cleaning and upkeep of arcade games, attractions, and technical work areas.
• Assist Technicians with preventive maintenance, troubleshooting, repairs, and equipment inspections.
• Identify game or equipment issues and promptly communicate them to the Technician or Technical Manager.
• Perform basic troubleshooting and minor repairs within assigned level of training.
• Keep ticket stations, card readers, redemption equipment, and other arcade equipment stocked and functioning properly.
• Assist with loading tickets, replacing basic components, and completing other routine game maintenance.
• Support game installations, moves, setups, and equipment changes as needed.
• Help maintain an organized inventory of tools, parts, and technical supplies.
• Assist guests experiencing game issues and help get them back to the fun quickly and professionally.
• Maintain clean, organized, and safe technical and arcade areas.
• Follow all company security procedures related to equipment, company assets, and arcade operations.
• Follow all company policies, regulatory requirements, and safety standards.
• Participate in technical training and development to build troubleshooting, repair, and preventive maintenance skills.
• Perform other related duties as assigned by management.

Requirements

Qualifications

• High school diploma or equivalent preferred.
• Previous mechanical, electrical, arcade, maintenance, or technical experience is a plus but not required.
• Mechanical aptitude and willingness to learn technical troubleshooting and repair.
• Comfortable working with basic hand tools and equipment.
• Strong attention to detail and problem-solving skills.
• Ability to communicate effectively and work as part of a team.
• Ability to provide friendly and professional service to guests.
• Ability to lift up to 50 lbs. and work on your feet for extended periods.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

Family Entertainment Group is an equal opportunity employer.