Technician

Family-Entertainment-Group; Scottsdale (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Family Entertainment Group, a leading operator of family entertainment centers, seeks a technician to keep arcade games running and experiences memorable. You will troubleshoot and repair games, perform preventive maintenance, and assist guests to ensure smooth operations across locations.

The role emphasizes teamwork, safety, and accurate parts management to minimize downtime and deliver top-quality entertainment experiences for guests of all ages.

Qualifications

• High School diploma and technical training are required.
• At least 1 year of technical experience or related training.
• Able to lift up to 50 lbs and stand for extended periods.
• Strong communication and team leadership skills.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and keep them in top condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a maintenance plan.
• Source and manage game parts to minimize expenses and track in the system.
• Assist guests with game issues in a friendly and timely manner.
• Maintain compliance with safety standards and company policies.

Skills

Arcade game repair

Technical troubleshooting

Maintenance planning

Team communication

Education

High School diploma

Technical training

Tools

Tool set (hand tools)

Diagnostic equipment

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Position Summary

As a technician, you’re the behind-the-scenes hero who keeps the fun running at full speed. You make sure every game is ready for action, every guest leaves with a smile, and every visit is unforgettable. From fixing games and keeping them in top shape to helping guests get back to the fun, you play a key role in delivering the ultimate entertainment experience.

Key Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.
• Perform other related duties as assigned by management

Requirements

Qualifications

• High School diploma and some technical training.
• Minimum one year of technical experience or equivalent training through classwork or previous employment.
• Ability to lift up to 50lbs. and work on your feet for extended periods
• Strong communication and team leadership skills

Family Entertainment Group is an equal opportunity employer.

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