Technical Assistant

Family Entertainment Group; Perryville (MD); On-site; USD 25,000 - 28,000; Part time

Job summary

Family Entertainment Group in Perryville, MD is seeking a part-time Technical Assistant to support our technical team in keeping arcade games and attractions clean, stocked, and operational for guests. This entry-level position is ideal for someone who is mechanically inclined, enjoys hands-on work, and wants to grow technical skills alongside technicians and the Technical Manager.

Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Mechanical, electrical, arcade maintenance or technical experience is a plus but not required.
• Mechanical aptitude and willingness to learn troubleshooting and repair.
• Comfortable with basic hand tools and equipment.
• Good attention to detail and problem-solving.
• Able to lift up to 50 lbs and stand for extended periods.
• Flexible schedule including evenings, weekends, and holidays.
• Excellent guest service and teamwork.

Responsibilities

• Perform routine cleaning and upkeep of arcade games, attractions, and work areas.
• Assist technicians with maintenance, troubleshooting, repairs, and inspections.
• Identify issues and report them to technicians promptly.
• Keep equipment stocked, repaired, and functioning properly.
• Support game installations, moves, setups, and changes.
• Maintain organized inventory of tools and parts.
• Assist guests with game issues and return to play quickly.
• Follow all safety and company policies.

Skills

Mechanical aptitude

Hand tools knowledge

Team player

Education

High school diploma or equivalent

Job description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Job Type

Part-time

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

The Technical Assistant supports the technical team in keeping arcade games and attractions clean, stocked, operational, and ready for guests. This is an entry-level technical role designed for someone who is mechanically inclined, enjoys working with their hands, and is interested in developing their technical skills.

Working alongside Technicians and the Technical Manager, the Technical Assistant performs routine game upkeep, assists with preventive maintenance and basic repairs, and helps identify and communicate equipment issues to minimize downtime and keep the fun running.

Key Responsibilities

• Perform routine cleaning and upkeep of arcade games, attractions, and technical work areas.
• Assist Technicians with preventive maintenance, troubleshooting, repairs, and equipment inspections.
• Identify game or equipment issues and promptly communicate them to the Technician or Technical Manager.
• Perform basic troubleshooting and minor repairs within assigned level of training.
• Keep ticket stations, card readers, redemption equipment, and other arcade equipment stocked and functioning properly.
• Assist with loading tickets, replacing basic components, and completing other routine game maintenance.
• Support game installations, moves, setups, and equipment changes as needed.
• Help maintain an organized inventory of tools, parts, and technical supplies.
• Assist guests experiencing game issues and help get them back to the fun quickly and professionally.
• Maintain clean, organized, and safe technical and arcade areas.
• Follow all company security procedures related to equipment, company assets, and arcade operations.
• Follow all company policies, regulatory requirements, and safety standards.
• Participate in technical training and development to build troubleshooting, repair, and preventive maintenance skills.
• Perform other related duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous mechanical, electrical, arcade, maintenance, or technical experience is a plus but not required.
• Mechanical aptitude and willingness to learn technical troubleshooting and repair.
• Comfortable working with basic hand tools and equipment.
• Strong attention to detail and problem-solving skills.
• Ability to communicate effectively and work as part of a team.
• Ability to provide friendly and professional service to guests.
• Ability to lift up to 50 lbs. and work on your feet for extended periods.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

Family Entertainment Group is an equal opportunity employer.

Salary Description:
$19.00 hourly