Technical Apprentice (ICT Level 3)

Meta Eagle; St. Pauls (NC); Hybrid; USD 16,000 - 24,000; Full time

Job summary

Meta Eagle is offering an ICT Level 3 apprenticeship in Birmingham's Jewellery Quarter. You''ll work closely with the co-founder in a fast-growing IT MSP, gaining insight into both technical and business operations.

The role combines on-site and remote IT support, with 37.5 hours a week and a training path designed to propel your career. Located at 50-54 St Paul''s Square, the apprenticeship lasts about 18 months plus End Point Assessment, with the potential for a full-time position on

Qualifications

• A minimum of 4 GCSEs at grade A-C (or 4-9), including English and Maths, or equivalent.
• Interest in technology with willingness to learn and grow in IT support.
• No prior advanced IT experience required; training provided as part of the apprenticeship.

Responsibilities

• Responding to IT-related tickets
• Keeping documentation up to date
• Helping to migrate client data into a new system
• Setting up new PCs and laptops
• Setting up new users on internal systems
• Networking PCs to printers and other hardware
• Troubleshooting and fault diagnostics via remote access and on-site support
• Assisting with on-site projects and migrations
• Remote support for IT-related issues
• Daily server, monitoring and backup checks

Skills

Office 365 knowledge

Windows Server exposure

Active Directory exposure

Networking fundamentals

DNS understanding

Hardware components knowledge

Troubleshooting and fault diagnosis

Clean UK driver's licence desirable

Education

GCSEs including English and Maths

Tools

Office 365

Windows Server

Active Directory

DNS

Job description

All roles

/job Description/

Technical Apprentice (ICT Level 3).

IT Service DeskSt Pauls Square, BirminghamApprenticeshipHybrid

01 / About Meta Eagle

Who you''d be joining.

Meta Eagle is a fast-growing Managed IT Services Provider based in the heart of Birmingham''s Jewellery Quarter. We bring more than just technology to the table, offering a suite of IT services, products, consultancy and monitoring capabilities, all wrapped into one simple monthly model that makes sense for the businesses we serve.

Founded by Lee Robinson, who brings 25 years of hands‑on technical experience across corporate environments, SMEs and military service with the Royal Corps of Signals, Meta Eagle was built on a simple idea: IT should be clear, reliable, and make sense to the people using it. No jargon, no faff. Just IT that works.

We work with SMEs, schools, large corporates, and other IT providers through our white‑label partner programme. This is not a stuffy corporate IT department. It''s a lean, motivated, highly capable team genuinely shaking up the industry, and we''re looking for someone ready to grow with us.

02 / THE OPPORTUNITY

An ICT Level 3 apprenticeship that genuinely propels your career.

An exciting opportunity has arisen for a motivated and driven individual to join a new and growing IT Managed Service Provider in Birmingham''s Jewellery Quarter.

You''ll join a company with a strong work and social culture, working directly alongside the co‑founder. That gives you a rare insight into not just the relevant technology but also the day‑to‑day operations of an IT business. For the right candidate this could hugely accelerate your career.

Rare opportunity to see both the technical and commercial side of an IT company, working shoulder to shoulder with the co‑founder.

03 / DAY TO DAY

What you''ll actually be doing.

/day-to-day duties/

• Responding to IT-related tickets
• Keeping documentation up to date
• Helping to spearhead a migration of client data into a new system
• Setting up new PCs and laptops
• Setting up new users on internal systems
• Networking PCs to printers, scanners and other hardware
• Troubleshooting and technical fault diagnostics through remote access and on‑site support
• Assisting with on‑site projects and migrations
• Remote support to assist customers with IT-related issues and queries
• Administrative tasks such as daily server, monitoring and backup checks

04 / What You''ll Bring

The skills and qualities we''re looking for.

You don''t need to know everything on day one. The apprenticeship is there to teach you. But you''ll get the most out of it if you already have a real interest in technology and the basics below.

/technical skills/

• Understanding of Office 365 and how to install associated applications
• Some exposure to Windows Server and Active Directory
• Networking fundamentals and what they do: LAN, WAN, WLAN, VPN
• Understanding of DNS
• Understanding of computer components and their functions
• A solid grasp of troubleshooting and fault diagnosis stages
• Clean UK driver''s licence desirable

/personal qualities/

• Punctual and reliable
• Good communicator, written and verbal
• Comfortable with creative thinking and problem solving
• A genuine team player who enjoys working with others
• Eager to learn, with a strong work ethic

05 / Entry Requirements

What you need to apply.

A minimum of 4 GCSEs at grade A-C (or 4-9), including English and Maths, or equivalent.

06 / TRAINING & PROGRESSION

Where this can take you.

You''ll work towards the ICT Level 3 Apprenticeship Standard on the Support Technician pathway, over roughly 18 months plus the End Point Assessment.

/what comes next/

• A potential full-time position once the apprenticeship has concluded
• Pay review on completion of the apprenticeship and good performance
• The chance to be promoted to a more senior role with additional responsibilities, if your work ethic warrants it
• Progression onto higher apprenticeships and further training
• We actively encourage building a career through industry-recognised qualifications

07 / THE DETAILS

The practical bits.

Hours

37.5 hours per week, Monday to Friday, 9:00 to 17:30 with a one-hour lunch.

Location

Office and site based, 50-54 St Paul''s Square, Birmingham, B3 1QS.

Duration

18 months plus End Point Assessment.

Level

ICT Level 3 Support Technician.

Vacancies

1 position available.

Salary

To be confirmed, in line with national apprenticeship rates.