Apprentice Resident Liaison Officer

United Infrastructure Group; Glastonbury (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

United Infrastructure is seeking an Apprentice Resident Liaison Officer to support the Social Infrastructure team. You will assist with resident communications, admin duties, and safety presentations while traveling between offices and project sites to support refurbishment work.

The role offers an apprenticeship pathway toward a Level 2 Customer Service Practitioner qualification, with remote learning supported by tutors and line managers. Start date in the near term.

Qualifications

• 5 GCSEs at Grade 9-4/A*-C including English and Mathematics.
• Good IT skills and able to use Microsoft Office packages.
• Good organisation, time management, attention to detail and communication skills.

Responsibilities

• Administrative duties, resident visits and courtesy calls to tenants.
• Deliver Health and Safety presentations to local school/community groups.
• Coordinate and administer newsletters, meetings, visits and events.
• Record and photograph the condition of areas before work and assist with training.
• Maintain confidential records in line with GDPR and document management.
• Assist with recording complaints and investigating issues raised by residents.

Skills

Good communication

Organisation

Time management

Attention to detail

IT skills

Education

5 GCSEs (incl English & Maths)

Tools

Microsoft Office

Job description

## Apprentice Resident Liaison OfficerApply: Social\\_Infrastructure\\_Glastonbury\\_House: Full time: Posted Today: JR101439United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. *Our company is split into two business areas:* **Utility Infrastructure** – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. **Social Infrastructure** - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.We are looking for an Apprentice to join our Social Infrastructure business who revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.You will join our resident liaison team, who are responsible for ensuring that strong communication links are built and maintained between the resident whose home we are working in, the client we are working on behalf of, and our operational site team who are carrying out the refurbishment work on properties. This role will require extensive travel between our offices and project sites where works are being carried out. Some of your key responsibilities will include supporting the team with:* maximising comfort for all residents during work, ensuring that any issues which arise are resolved quickly and effectively.* administration duties, resident visits and making courtesy calls to tenants, prior to customer satisfaction surveys being issued to them.* delivering Health and Safety presentations for local school visits within the local community.* coordination and administration of newsletters, meetings, daily visits, open days and group events etc.* recording and photographing the condition of white goods/working area for every property, before work starts and assisting with product training for residents.* ensuring all appropriate records and documentation are maintained confidentially and in line with GDPR.* assisting with recording complaints/alleged damage claims to residents’ property/personal belongings.* supporting the team in proactively investigating and resolving complaints.As an Apprentice with United Infrastructure, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification.You’ll get a generous holiday allowance, Christmas shutdown, and a tailored benefits portal that allows you to choose the right benefits for you.In order to fully develop in your role, you will be enrolled onto the L2 Customer Service practitioner apprenticeship qualification with one of our training partners. This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach. They will also meet regularly with you and your line manager to ensure you are progressing through your programme.**Academic Entry Requirements**In order to be successful in this role, we would like you to have:* 5 GCSEs at Grade 9-4/A\\*-C including English and Mathematics* Good IT skills and able to use Microsoft Office packages* Good organisation, time management, attention to detail and communication skillsYou must also be available to start full-time work by November 2026 and have:* The commitment to live and breathe our company values during your work and studies.* The motivation and dedication to successfully complete your apprenticeship programme.*Please note, as this is an apprenticeship programme, in order to be eligible to apply you must not already have an equivalent level or higher qualification in the occupational area, or significant work experience.*Upon successful completion of your programme, you will achieve:* Level 2 Customer Service Practitioner Apprenticeship.* Eligible for membership of the Institute of Customer Service as an Individual member at Professional level.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.