Customer Service Apprentice

The Growth Company: Education & Skills; Trafford (Westmoreland County); On-site; USD 16,000 - 24,000; Full time

Job summary

Handsfree Group is seeking a motivated Customer Service Apprentice with a passion for technology to join our team. You will handle inbound faults and inquiries, assist users of our products, and develop diagnostic skills under guidance from the Software Development Manager.

This role includes training from The Growth Company, with emphasis on communication, time management, and Excel proficiency; GCSEs are required and IT qualifications are preferred.

Qualifications

• 5 GCSEs grade A-C/4-9 including Maths and English
• IT qualifications preferred

Responsibilities

• Dealing with inbound faults and enquiry calls from existing customers
• Responding to basic and routine inquiries of a technical nature for products
• Assisting external users of our technical products or services by answering questions and solving problems
• Using systems and diagnostic tools to walk customers through queries and resolve issues
• Proactive monitoring of customer products to maintain positive health and status
• Providing excellent customer service
• Develop transferable skills including communication, organisation, and time management

Skills

Excellent communication

Keen interest in Technology

Willingness to learn

Excellent customer service

High attention to detail

Time management

Autonomous work

Technical diagnostic thinking

Microsoft Excel

Values driven

Education

5 GCSEs A-C/4-9 incl Maths & English

IT qualifications preferred

Tools

Microsoft Excel

Job description

About This Opportunity

Handsfree Group are looking for a motivated, excellent communicator across all levels and enthusiastic Customer Service Apprentice with a particular interest in Technology to join their team.

A Normal Day Would Include

• Dealing with inbound faults and enquiry calls from existing Datalive and Handsfree Group customers
• Responding to basic and routine inquiries of a technical nature for our various market leading business-led communications products, including hardware/software, or other designated client products
• Assisting external users of our technical products or services by answering questions and solving problems involved in their use
• Using the systems and diagnostic tools provided, walking customers through queries helping to solve issues by utilising strong technical and diagnostic skills
• Proactive monitoring of customer products for the purpose of maintaining positive health and status to avoid potential problems
• Providing excellent customer service
• Develop transferable skills including communication, organisation, and time management

Technology aspect

Apprenticeship Responsibilities

• Understanding of or willingness to learn Python, Angular, Django, Node to assist the Software Development Manager
• Understanding of Google Cloud Platform
• Complete testing of developments set by SDM and complete periodic tests of all applications

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

How you could get there

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• 5 GCSEs grade A-C/4-9 including Maths and English
• IT qualifications preferred

Personal Qualities

• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
• Confident in own ability and judgment and willing to take the lead and be personally accountable
• Strong determination to succeed, whilst maintaining tact and diplomacy, even when faced with challenges and obstacles
• Reliable, organised, and able to manage time effectively

Skills

• Excellent communication skills across all levels written and verbal
• Keen interest in Technology
• Willingness to learn and take feedback positively
• Excellent customer service skills
• High attention to detail
• Ability to comprehend instructions and details but willing to question in order to clarify requirements
• The ability to get one’s message understood clearly by adopting a range of styles and techniques appropriate to the audience and the nature of the information
• Strong time management skills and the ability to work under pressure
• Ability to work autonomously with a proactive mind-set
• A good technical understanding and a logical approach to resolving diagnostic issues
• A good understanding of Microsoft packages, especially Microsoft Excel
• Lives our Values