Laboratory Instrument Support Scientist — Technical & Applications

METTLER TOLEDO

Columbus (OH)

On-site

USD 60,000 - 80,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental and vision care

401(k) with company matching

Tuition reimbursement

Parental and caregiver leave

Paid time off

Disability and life insurance

Job summary

METTLER TOLEDO is a global leader in precision instruments, hiring a Technical & Application Support Scientist for our Laboratory product line in the Columbus, Ohio area. You will provide technical and application support for moisture analyzers, weight products and LabX Software.

You will primarily support end-users by phone, document quality issues, perform experiments, and interact with SAP while recording essential data.

Qualifications

Bachelor's degree in Physical Sciences, Chemistry, Biology, or Engineering or 2–3 years related experience or training.
Significant experience with ERP and/or CRM systems; SAP preferred.
Proficiency with Microsoft Office including Outlook, Excel, Word, and PowerPoint.
Technical competence and knowledge depending on product line of support; examples include engineering, biology, analytical chemistry, or material science.
Some products of support benefit from laboratory experience with automated lab analytical instruments.

Responsibilities

Provide primary phone support to end-users, sales personnel, and field service technicians on instrument product lines.
Document and communicate quality issues to appropriate teams, and facilitate resolutions for customers.
Perform, document, and report on laboratory experiments in support of end-users, sales personnel, and marketing.
Interact with SAP software and accurately record necessary contact, product, and sales information.
Assist with development of marketing and technical materials.
Assist in managing laboratory inventory and maintaining an organized and safe lab.
Assist with product and application demonstrations and training to customers, sales, service, and other lab colleagues.
Other duties may be assigned.