Technical Application Support Analyst

Packaging Corporation of America; Lake Forest (IL); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Hourly rate

Job summary

Packaging Corporation of America in Lake Forest, IL, seeks an experienced Technical Applications Support Analyst to support critical manufacturing applications. The role requires strong SQL knowledge for researching and resolving issues and collaboration with end users.

The position begins as a 6-month contract with the opportunity to convert to a full-time PCA employee based on performance and business needs. The role supports multiple ERP and manufacturing systems across facilities.

Qualifications

• Bachelor's degree in CS/IS/Business or equivalent experience.
• 5+ years of experience supporting business applications.
• Strong SQL skills and data analysis abilities.
• Experience working directly with end users.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support for enterprise business applications used across multiple manufacturing facilities.
• Analyze, troubleshoot, and resolve application, process, and data-related issues.
• Work directly with users to identify root causes and implement solutions.
• Utilize SQL to research transactions, validate data, and support business operations.
• Test software enhancements, application updates, and new functionality.
• Create and maintain support documentation.
• Support applications including Customer Maintenance, Estimating, Pricing, Order Processing, Scheduling, Shipping, Invoicing, Inventory, Security, Payroll, Purchasing, Accounts Payable, and Manufacturing Systems.

Skills

SQL

End-user support

Analytical thinking

Customer service

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

SQL Server

ERP systems

Job description

PCA is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People Customers Trust

This is a temp to hire opportunity.

Position Summary

PCA is seeking an experienced Technical Applications Support Analyst to support business-critical applications used throughout our manufacturing operations. This role requires strong analytical and troubleshooting skills, the ability to work directly with end users, and strong SQL knowledge for researching and resolving application-related issues.

This position begins as a 6-month contract assignment with the opportunity to convert to a full-time PCA employee based on performance and business needs. PCA is seeking candidates interested in a long-term opportunity and continued growth within the organization.

Responsibilities

• Provide support for enterprise business applications used across multiple manufacturing facilities.
• Analyze, troubleshoot, and resolve application, process, and data-related issues.
• Work directly with users to identify root causes and implement solutions.
• Utilize SQL to research transactions, validate data, and support business operations.
• Test software enhancements, application updates, and new functionality.
• Create and maintain support documentation.
• Support applications including Customer Maintenance, Estimating, Pricing, Order Processing, Scheduling, Shipping, Invoicing, Inventory, Security, Payroll, Purchasing, Accounts Payable, and Manufacturing Systems.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or equivalent experience.
• 5+ years of experience supporting business applications in a corporate environment.
• Strong SQL skills, including the ability to write and troubleshoot queries using joins, subqueries, and data analysis techniques to research and resolve business application issues.
• Strong analytical, troubleshooting, and customer service skills.
• Experience investigating and resolving application and data-related issues.
• Experience working directly with end users.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience supporting ERP, manufacturing, supply chain, or distribution applications.
• Experience in the corrugated packaging, paper, or manufacturing industry.
• Experience with software testing and quality assurance processes.

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COMPENSATION AND BENEFITS

• Hourly rate:$40–$50 per hour.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.