Technical Application Specialist I (Minneapolis, Omaha, or Ohio)

Abbott; Youngstown (OH); Remote; USD 60,000 - 120,000; Full time

Job summary

An innovative healthcare leader is seeking a dedicated professional to support their Diagnostic Division. This remote role involves providing technical assistance for complex instruments, managing integrations, and ensuring customer satisfaction. You'll collaborate with project managers, conduct training, and troubleshoot issues, all while working with a diverse team committed to improving patient care. Join a company recognized for its commitment to employee growth and diversity, and help shape the future of healthcare technology.

Benefits

Free Medical Coverage

Retirement Savings Plan

Tuition Reimbursement

Career Development Opportunities

Qualifications

• 2+ years of experience in a laboratory or field service environment.
• Strong technical skills in troubleshooting and customer support.

Responsibilities

• Provide technical support for high-complexity diagnostic instruments.
• Lead multi-site integrations and conduct customer training sessions.

Skills

Technical Support

Troubleshooting

Customer Service

Project Management

Education

Bachelor's Degree in Science

Bachelor's Degree in Engineering

Bachelor's Degree in Medical Technology

Tools

Diagnostic Instruments

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders, infectious diseases, and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
• Recognition as one of the best big companies to work for, and a top place for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Qualified candidates must currently live in the Minneapolis, MN, Omaha, NE, or Ohio area.
• Candidates should preferably live near a major airport.
• Must be able to travel up to 90-100%.

What You’ll Work On

Provide support to Abbott’s Diagnostic Division (ADD) customers and field personnel as the primary contact for high-complexity instruments, onsite instrument and assay integration, and training. Serve as a resource for troubleshooting and resolving instrument or reagent issues onsite or over the phone, and document information into the complaint handling system.

• Lead multi-site/multi-instrument integrations for ADD instruments and reagents, including new product launches.
• Conduct customer entrance interviews to understand needs and manage expectations; plan the integration process.
• Work with project managers as a technical lead to execute project plans.
• Assist customers with regulatory and validation requirements, and provide training on new instruments.
• Manage the integration process, conduct exit interviews, and secure customer buy-in.
• Handle troubleshooting related to reagent or instrument performance to improve customer self-sufficiency.
• Provide technical support via phone and on-site for hardware, software, and reagent issues, documenting all actions.
• Maintain compliance with quality systems and document complaints and resolutions accurately.
• Recognize product issues and communicate potential improvements.
• Deliver tailored onsite or classroom training.
• Consult on integration, technical, and workflow issues during sales and service cycles.
• Manage time, territories, and accounts effectively to meet objectives.
• Follow standard work processes for all activities, including complaint documentation.
• Identify and communicate process gaps and improvements.
• Act as a Subject Matter Expert (SME) for complex processes, influencing stakeholders and supporting sales and service teams.
• Interact frequently with customers onsite and via phone, and participate in leadership roles on teams and projects.
• Exercise discretion in work, working remotely and collaboratively as needed.
• Develop processes and raise policy conflicts when necessary.
• Make decisions impacting reagent utilization and troubleshooting that affect budgets.
• Maintain integrity, honesty, and accuracy in all communications and actions.
• Monitor customer satisfaction and adhere to safety guidelines.

Required Qualifications

• Bachelor’s degree in science, engineering, electronics, or Medical Technology.
• At least 2 years of experience in a laboratory environment, field service, technical call center, or with Abbott Diagnostics products.

Preferred Qualifications

• Bachelor's Degree in Medical Technology.
• Four or more years of relevant experience.

Learn more about our benefits at www.abbottbenefits.com. Follow your career aspirations with Abbott, a diverse and inclusive employer committed to employee growth. Connect with us at www.abbott.com, on Facebook, and Twitter.

The base pay for this position is: $60,000.00 – $120,000.00. In specific locations, pay may vary.