Technical Application Specialist I (Minneapolis, Omaha, or Ohio)

Abbott; Omaha (NE); Remote; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Diagnostic Division. In this remote role, you will be the primary contact for high-complexity instruments, ensuring seamless integration and training for customers. Your expertise will guide clients through troubleshooting and support, making a significant impact on patient care. With a focus on customer relationships and technical excellence, you will thrive in a dynamic environment that values innovation and teamwork. This opportunity offers a chance to contribute to life-changing healthcare solutions while enjoying a supportive workplace culture.

Benefits

Free medical coverage

Retirement savings plan

Tuition reimbursement

Career development opportunities

Qualifications

• 2 years experience in laboratory environment or field service.
• Experience with Abbott Diagnostics products preferred.

Responsibilities

• Support customers with instrument integration and training.
• Manage the integration process to meet customer expectations.

Skills

Technical Support

Customer Relationship Management

Troubleshooting

Education

Bachelor’s degree in science

Bachelor's Degree in Medical Technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Qualified candidates must currently live in the Minneapolis, MN, Omaha, NE or Ohio area.
• Qualified candidates must currently live in the territory preferably near a major airport.
• Must be able to travel up towards 90% to 100%.

What You’ll Work On

Provide support to Abbott’s Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training. Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone. Document information into the complaint handling system.

• Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories, including new product launch (NPL) products.
• Conduct comprehensive customer entrance interviews to understand the customer’s needs and manage their expectations within the defined service offerings. Plan the onsite integration process.
• Work with implementation project managers as a technical lead to execute project plans across customer systems.
• Assist customers with meeting their regulatory and validation requirements.
• Provide appropriate training for the customer on the newly installed instrument.
• Manage the integration process to meet customer expectations and timelines. Conduct thorough exit interviews to present integration results and secure customer buy-in.
• Lead critical account management situations as part of combined sales/service/support efforts.

Additional responsibilities include troubleshooting, providing technical support, maintaining documentation, training, and managing customer relationships effectively, always adhering to safety guidelines and policies.

Required Qualifications

• Bachelor’s degree in science, engineering, electronics, or Medical Technology.
• Two (2) years’ experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products.

Preferred Qualifications

• Bachelor's Degree in Medical Technology.
• Four (4) years’ experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products.

Learn more about our health and wellness benefits at www.abbottbenefits.com.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$60,000.00 – $120,000.00

In specific locations, the pay range may vary from the range posted.