Technical Application Specialist - Electrical Products

USTBC ABB Installation Products Inc.; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

ABB Installation Products seeks a dedicated professional to act as the first point of contact for customers, delivering timely, accurate support and resolving inquiries. The role emphasizes technical guidance, training, and coordination with engineering, marketing, and sales to improve satisfaction and opportunities.

Responsibilities include assisting customers and partners, interpreting drawings and BOMs, and promoting related ABB products.

Qualifications

• MS Word and MS Excel proficiency required.
• Strong customer service orientation with ability to handle inquiries.
• Good record keeping and documentation skills.

Responsibilities

• Assist customers, sales agents and end users in proper selection and application of ABB Installation Products.
• Provide product training to others on features, benefits and application of products.
• Work with product and marketing groups to promote ABB Installation Products.
• Develop and provide customized documentation as required by users and customers.
• Read and interpret engineering data such as sales drawings, manufacturing drawings, BOMs, and codes/standards.
• Enhance sales by recommending related products to users.
• Interface with engineering, operations, marketing and sales teams.
• Provide technical information and training to customers and sales agents.

Skills

MS Word

Customer Service

Record Keeping

Time Management

MS Excel

Documentation

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

ELIP - Technical Support Manager

JOB PROFILE SUMMARY

Acts as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Provides excellent customer support by processing customer inquiries and resolving them on time and in an appropriate manner. Provides internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinates with relevant resources to have complete case ownership and to improve customer satisfaction. Improves customer experience and first contact to cash transition rate and creates more business opportunities for ABB.

Roles & Responsibilities:

• Assist customers, sales agents and end users in proper selection and application of ABB Installation Products.
• Provide product training to others on features, benefits and application of products.
• Work with product and marketing groups to promote an enhance ABB Installation Products.
• Develop and provide customized documentation as required by users and customers.
• Read and interoperate general engineering data such as sales drawings, manufacturing drawings, bill of materials as well as electrical codes and standards.
• Enhance sales of ABB Installation Products by recommending associated products to user.
• Interface with numerous other groups such as engineering, plant operations, marketing and sales.
• Responsible for providing technical application information and assistance, including training, to customers, sales agents and end users.

Job Qualifications

• At least 2 years of experience in manufacturing, distribution or customer service function
• At least 2 years of experience using Microsoft Office Applications in business setting.
• At least one year experience working in a fast-paced environment dealing with high volume of phone calls, e-mails and e-messaging.
• At least two years of experience in a position that requires good problem-solving ability.

Required Skills

MS Word Customer Service skills Record Keeping Skills Time Management Skills MS Excel skills Customized documentation skills

Soft Skills

Prioritizing skills Self-Driven Problem-solving and resourcefulness Flexibility/Adaptability Detail Oriented and Organized Verbal and Written Communication Multi tasker

What's in it for you:

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affir...

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affir...

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pa