Sr. Application Engineer, Paper Solutions

Henkel; Bridgewater (MA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial rewards

Family Support

Career Growth

Job summary

Henkel is seeking a technical service professional to partner with customers, demonstrate products, and troubleshoot at customer sites in the Adhesive Technologies unit. You will collaborate with product development, manufacturing, supply chain, sales, and marketing to deliver value and support ongoing projects.

The role requires 3–5 years of technical service or engineering experience, strong communication, and willingness to travel up to 60% within the USA.

Qualifications

• BS ChE, ME, MatE, Chemistry or similar degree / experience required.
• Typically, 3–5 years of technical service, engineering, or industry experience; relevant Paper Packaging experience is a plus.
• Hands-on converting expertise (mechanical / application equipment aptitude) in waterbased or hot melt adhesives is highly valued.
• Experience in troubleshooting complex / difficult problems.
• Excellent written and verbal communication skills.
• Excellent people skills; able to work effectively with a range of individuals from manufacturing operators and laboratory technicians through senior management.
• Excellent project management and organization skills.
• Willing to travel up to ~60%, primarily in the USA and occasionally MX/CAN; with advance planning and support to enable sustainable work-life balance.

Responsibilities

• Acts as a trusted technical partner for customers by leading product / technology demos, quantifying value, troubleshooting and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed.
• Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing.
• Provides timely technical support for assigned regional customers including product recommendations, lab work, complaint investigations, and analytical problem solving.
• Demonstrates appropriate project management skills by scoping customer projects, utilizing the CRM tool as well as supporting our market areas by driving our innovation and technology pipeline.
• Plans, executes and communicates laboratory requests to support customer / market projects.
• Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders.
• Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights.
• Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations.
• Leads by example in Safety, completing all necessary site and field safety requirements.
• Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities.

Skills

Excellent written and verbal comms

Project management

Travel readiness

Education

BS in ChE/ME/MatE/Chemistry or equivalent

Job description

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

• Acts as a trusted technical partner for customers by leading product / technology demos, quantifying value, troubleshooting and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed.
• Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing.
• Provides timely technical support for assigned regional customers including product recommendations, lab work, complaint investigations, and analytical problem solving.
• Demonstrates appropriate project management skills by scoping customer projects, utilizing the CRM tool as well as supporting our market areas by driving our innovation and technology pipeline.
• Plans, executes and communicates laboratory requests to support customer / market projects.
• Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders.
• Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights.
• Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations.
• Leads by example in Safety, completing all necessary site and field safety requirements.
• Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities.

What makes you a good fit

• BS ChE, ME, MatE, Chemistry or similar degree / experience required.
• Typically, 3-5 years of technical service, engineering, or industry experience; relevant experience in the Paper Packaging industry is a plus.
• Hands-on converting expertise (mechanical / application equipment aptitude) in waterbased or hot melt adhsives is highly valued.
• Experience in troubleshooting complex / difficult problems.
• Excellent written and verbal communication skills.
• Excellent people skills; able to work effectively with a range of individuals from manufacturing operators and laboratory technicians through senior management both at customers and within Henkel.
• Excellent project management and organization skills.
• Willing to travel up to ~60%, primarily in the USA and occasionally MX/CAN; with advance planning and support to enable sustainable work-life balance.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $85,000-$105,000. This range represents the good-faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.