Technical Application Engineer

SEG Solar, Inc.; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

SEG Solar, Inc., based in Houston, Texas, seeks a Technical Support Engineer to provide customer support and work with R&D teams in China. This role requires bilingual communication in English and Mandarin, focusing on technical inquiries and warranty issues.

The ideal candidate is a recent graduate with a degree in Engineering or a related field, excellent analytical skills, and a dedication to compliance and quality standards.

Qualifications

• Recent college graduate in Engineering, Technical, or related field.
• Strong communication skills in English and Mandarin.
• High personal and professional ethics.

Responsibilities

• Respond to customer inquiries regarding module configurations.
• Coordinate investigations of warranty issues.
• Assist in hosting factory audits for compliance.
• Collaborate with R&D for product improvements.
• Create and maintain technical documentation.

Skills

Technical writing

Analytical skills

Bilingual (English and Mandarin)

Problem-solving

Education

Engineering or related degree

Job description

Founded in 2021 and based in Houston, Texas (Cypress area), SEG Solar is a leading solar module manufacturer committed to delivering high-quality products and advancing clean energy solutions. Our vertically integrated supply chain supports utility-scale, commercial, and residential solar projects, with a strong emphasis on operational excellence, safety, and compliance.

About the Role

We are seeking a Technical Support Engineer to serve as the main point of contact for customer technical questions and field support. In this role, you'll work closely with our R&D, Quality, and Product Design teams in China to communicate technical specifications, product performance, reliability, and compliance requirements. You'll help troubleshoot issues, provide technical guidance, and support our customers with timely solutions.

Minimum Qualifications

• Recent college graduate with an Engineering, Technical, or related scientific degree, or equivalent practical technical background.
• Strong professional written and verbal communication fluency in both English and Chinese (Mandarin).
• Demonstrated baseline or advanced technical writing and documentation skill sets.
• Strong analytical capabilities and logical problem-solving skills, with the ability to maintain poise under high-pressure customer environments.
• High personal and professional ethics, with confidence and integrity to uphold strict compliance frameworks.
• Enthusiastic about joining a fast-paced manufacturing site in the rapidly growing renewable energy and power generation industry.

Responsibilities

• Customer & Field Support: Respond promptly to customer inquiries regarding module racking configurations, mechanical load design criteria, and general technical inquiries.
• Warranty & Claims Management: Coordinate the technical investigation and evaluation of field warranty issues, field performance claims, and technical anomalies; interface closely with internal quality engineering groups to resolve problems.
• Audits & Compliance: Assist in coordinating, scheduling, and hosting factory audits for customers, independent engineers (IEs), and regulatory or certification bodies to effectively demonstrate manufacturing compliance and quality standards.
• R&D Collaboration: Partner actively with our R&D and product design teams in China to analyze module and racking structural performance, track field reliability data, and drive product improvements.
• Technical Documentation: Author, revise, and catalog precise technical documentation, product data sheets, installation manuals, safety updates, and customer-facing technical correspondence in both English and Chinese.

Schedule

• Monday through Friday from 8:00 a.m. to 5:00 p.m.