Solar Technical Support Engineer - EN/CN

SEG Solar, Inc.; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

SEG Solar, Inc., based in Houston, Texas, seeks a Technical Support Engineer to provide customer support and work with R&D teams in China. This role requires bilingual communication in English and Mandarin, focusing on technical inquiries and warranty issues.

The ideal candidate is a recent graduate with a degree in Engineering or a related field, excellent analytical skills, and a dedication to compliance and quality standards.

Qualifications

• Recent college graduate in Engineering, Technical, or related field.
• Strong communication skills in English and Mandarin.
• High personal and professional ethics.

Responsibilities

• Respond to customer inquiries regarding module configurations.
• Coordinate investigations of warranty issues.
• Assist in hosting factory audits for compliance.
• Collaborate with R&D for product improvements.
• Create and maintain technical documentation.

Skills

Technical writing

Analytical skills

Bilingual (English and Mandarin)

Problem-solving

Education

Engineering or related degree

Job description

SEG Solar, Inc., based in Houston, Texas, seeks a Technical Support Engineer to provide customer support and work with R&D teams in China. This role requires bilingual communication in English and Mandarin, focusing on technical inquiries and warranty issues.

The ideal candidate is a recent graduate with a degree in Engineering or a related field, excellent analytical skills, and a dedication to compliance and quality standards.