Technical Analyst - Learning Platform Support & Reporting (Remote)

CareFirst, Inc.; Baltimore (MD); Remote; USD 65,000 - 129,000; Full time

Job summary

CareFirst BlueCross BlueShield in Baltimore is seeking a System/Data Analyst to deliver standard system and data analysis and support training technology platforms, including Power Automate, SharePoint, Power BI, and Zenarate LXP. You will collaborate across departments to translate business needs into technical tasks and support deployment of enhancements.

The role requires a Bachelor's degree in CS/IT or related field and at least 3 years of relevant experience, plus strong analytical skills

Qualifications

• Bachelor's Degree in Computer Science, IT, or related field; or equivalent work experience.
• 3 years of relevant system/technical analysis experience.
• Familiarity with Power Platform and collaboration tools.

Responsibilities

• Identify, analyze gaps and document analysis on software, infrastructure and services.
• Collaborate with internal departments and end users within pre-defined scope.
• Collect data and analyze for system enhancements with organizational teams.
• Drive changes for applications, systems, infrastructure and services.
• Coordinate and evaluate new tools or platforms to meet organizational goals.

Skills

Analytical thinking

Business-to-technical translation

Team collaboration

Education

Bachelor's degree in Computer Science or Information Technology or related field

Tools

Power Automate

SharePoint

Power BI

Zenarate LXP

Low-code/no-code platforms

Microsoft CoPilot

Job description

Resp & Qualifications

PURPOSE:

Delivers standard system and data analysis and helps with tools and technology implementations. Facilitate and coordinate building, document, and review of system, and data analysis techniques, methods, tools, process, and systems. Facilitate and coordinate data collection capabilities through collaboration with internal and external teams. Works closely with cross-departmental, peers, and internal team members.

This position resides within the Process & Support Department. This role supports the organization through the management of the training technology platforms, application enhancements, report development, and content coordination and configuration across multiple systems. Key systems used include Microsoft Power Automate, SharePoint, Power BI, and Zenarate LXP. Ideal candidates must have knowledge of application development, data analysis and reporting, and digital learning platforms. Strong analytical skills, attention to detail, and the ability to translate business needs into technical tasks are essential.

ESSENTIAL FUNCTIONS:

• Identify, analyze gaps and document analysis conducted on software programs, applications, infrastructure and systems and services.
• Collaborates with internal departments and end users with the pre-defined scope.
• Collects data and conducts analysis for system and enhancement through collaboration with organizational teams.
• Drives implementation of changes for application, system, Infrastructure and services to meet organization needs.
• Coordinate and facilitate activities related to evaluate and recommend new tools or platforms or services to achieve organization goal.

Education Level:

Bachelor's Degree Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

3 years relevant system/technical analysis

Knowledge, Skills and Abilities (KSAs)

• Basic understanding of software development concepts and system/application analysis.
• Familiarity with Microsoft Power Apps, SharePoint, or similar low-code/no-code platforms.
• Basic knowledge of Generative AI tools such as Microsoft CoPilot
• Ability to motivate self and foster a culture of continuous improvement and agile execution. , Proficient
• Knowledge of system or analysis methods and evaluation criteria., Proficient
• Knowledge of application development, application/data architecture, Infrastructure, systems and
• processes., Proficient
• Knowledge of system analysis tools and techniques., Proficient
• Strong interpersonal skills and ability to work in a team-based environment., Proficient
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range:

$64,944 - $128,986

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case’s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship