Technical Analyst - Learning Platform Support & Reporting (Remote)

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 65,000 - 129,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a skilled data and systems analyst to support training technology platforms, report development, and content coordination across multiple systems. You will work with Power Automate, SharePoint, Power BI and LXP tools to translate business needs into technical tasks.

The role requires strong analytical abilities, attention to detail, and collaboration across departments to deliver timely data-driven insights and improvements.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 3 years relevant system/technical analysis experience.
• Knowledge of Power Apps, SharePoint or similar platforms.
• Ability to translate business needs into technical tasks.

Responsibilities

• Identify, analyze gaps and document analysis on software, applications, infrastructure, services.
• Collaborate with internal departments and end users within predefined scope.
• Collect data and conduct analysis for system enhancements with cross-functional teams.
• Drive changes to meet organizational needs.
• Evaluate and recommend new tools, platforms or services to achieve goals.

Skills

Analytical thinking

Attention to detail

Cross-functional collaboration

Communication skills

Project coordination

Teamwork

Ability to translate business needs

Agile execution

Education

Bachelor's Degree in CS/IT or related

Additional 4 years experience in lieu of degree

Tools

Microsoft Power Apps

SharePoint

Power BI

Low-code/no-code platforms

Generative AI tools (Microsoft Copilot)

Job description

Resp & Qualifications

Delivers standard system and data analysis and helps with tools and technology implementations. Facilitate and coordinate building, document, and review of system, and data analysis techniques, methods, tools, process, and systems. Facilitate and coordinate data collection capabilities through collaboration with internal and external teams. Works closely with cross-departmental, peers, and internal team members.

Purpose

This position resides within the Process & Support Department. This role supports the organization through the management of the training technology platforms, application enhancements, report development, and content coordination and configuration across multiple systems. Key systems used include Microsoft Power Automate, SharePoint, Power BI, and Zenarate LXP. Ideal candidates must have knowledge of application development, data analysis and reporting, and digital learning platforms. Strong analytical skills, attention to detail, and the ability to translate business needs into technical tasks are essential.

Resp & Qualifications

Delivers standard system and data analysis and helps with tools and technology implementations. Facilitate and coordinate building, document, and review of system, and data analysis techniques, methods, tools, process, and systems. Facilitate and coordinate data collection capabilities through collaboration with internal and external teams. Works closely with cross-departmental, peers, and internal team members.

Essential Functions

• Identify, analyze gaps and document analysis conducted on software programs, applications, infrastructure and systems and services.
• Collaborates with internal departments and end users with the pre-defined scope.
• Collects data and conducts analysis for system and enhancement through collaboration with organizational teams.
• Drives implementation of changes for application, system, Infrastructure and services to meet organization needs.
• Coordinate and facilitate activities related to evaluate and recommend new tools or platforms or services to achieve organization goal.

Education Level:

Bachelor's Degree Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

3 years relevant system/technical analysis

Knowledge, Skills And Abilities (KSAs)

• Basic understanding of software development concepts and system/application analysis.
• Familiarity with Microsoft Power Apps, SharePoint, or similar low-code/no-code platforms.
• Basic knowledge of Generative AI tools such as Microsoft CoPilot
• Ability to motivate self and foster a culture of continuous improvement and agile execution. , Proficient
• Knowledge of system or analysis methods and evaluation criteria., Proficient
• Knowledge of application development, application/data architecture, Infrastructure, systems and
• processes., Proficient
• Knowledge of system analysis tools and techniques., Proficient
• Strong interpersonal skills and ability to work in a team-based environment., Proficient
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range:

$64,944 - $128,986

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship