Technical Analyst

Capgemini; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Tundra Technical Solutions is seeking a Technical Writer to support an OSS/BSS Migration program, translating cross-system workflows into architecture and data-flow documentation that feeds development stories. The role interfaces with Salesforce, BI tools, and Remedy, requiring independent work and prior experience with complex system integrations.

You will document data mappings, identify gaps, and collaborate with owners and architects to ensure accurate current-state and target-state

Qualifications

• Proven technical writing experience documenting complex systems.
• Demonstrated ability to produce architecture diagrams and data-flow diagrams (Visio, Lucidchart, draw.io, Mermaid).
• Ability to read and interpret data models — source/destination tables, field mappings, and how data is used in workflows.
• Experience decomposing workflows into development-ready user stories with acceptance criteria.
• Strong interviewing and requirements-elicitation skills; able to extract accurate detail from system owners and SMEs.
• Excellent written communication and the ability to tailor material from detailed technical specs up to leadership-level summaries.

Responsibilities

• Decompose system and business workflows into architecture diagrams and data flow diagrams that communicate clearly to both technical and non-technical audiences.
• Document integrations across Salesforce, BI/reporting platforms, and support systems (e.g., Remedy) for data exchange and consumption.
• Map source and destination data — tables, fields, and records — and describe data usage in end-to-end workflows.
• Identify and document gaps, risks, and open questions during migration of Cox accounts into Charter systems.
• Translate workflow and integration documentation into clear development user stories with acceptance criteria.
• Collaborate with system owners, architects, and business stakeholders to capture accurate current-state and target-state details.
• Maintain consistent, reusable documentation artifacts as the program evolves.

Skills

Technical writing

Architecture diagrams

Data flow diagrams

Interviews

Requirements elicitation

Tools

Visio

Lucidchart

draw.io

Mermaid

Job description

We are seeking a Technical Writer to support the OSS/BSS Migration program, which addresses the convergence of Cox and Charter billing and CRM systems. This role is focused on decomposing complex, cross-system workflows into clear architecture and data flow documentation that feeds directly into the creation of development user stories.

This is a documentation and analysis role at the intersection of business workflows and system integration. The ideal candidate is as comfortable interviewing system owners as they are diagramming how data moves between Salesforce, business intelligence platforms, and support systems such as BMC Remedy.

This is not an entry-level position. Candidates are expected to work independently and bring prior experience documenting complex system integrations.

What You’ll Do:

• Decompose system and business workflows into architecture diagrams and data flow diagrams (DFDs) that communicate clearly to both technical and non-technical audiences.
• Document integrations across Salesforce (CRM), BI/reporting platforms, and support systems (e.g., BMC Remedy for ticketing), including how these systems exchange and consume data.
• Map source and destination data — tables, fields, and records — and describe how that data is used within end-to-end workflows.
• Identify and document gaps, risks, and open questions that must be resolved as Cox accounts are migrated into Charter billing systems.
• Translate finished workflow and integration documentation into well-formed development user stories with clear acceptance criteria.
• Partner with system owners, architects, and business stakeholders through interviews and working sessions to capture accurate current-state and target-state detail.
• Maintain consistent, reusable documentation artifacts as the program evolves.

Required Qualifications:

• Proven technical writing experience documenting complex systems and integrations for mixed technical/business audiences.
• Demonstrated ability to produce architecture diagrams and data flow diagrams (e.g., Visio, Lucidchart, draw.io, Mermaid, or equivalent).
• Ability to read and interpret data models — source/destination tables, field mappings, and how data is used in workflows.
• Experience decomposing workflows into development-ready user stories with acceptance criteria.
• Strong interviewing and requirements-elicitation skills; able to extract accurate detail from system owners and subject matter experts.
• Excellent written communication and the ability to tailor material from detailed technical specs up to leadership-level summaries.

Preferred Qualifications:

• Familiarity with OSS/BSS domains — billing and CRM systems in telecommunications.
• Hands-on exposure to Salesforce, BMC Remedy (or comparable ITSM/ticketing platforms), and BI/reporting tools.
• Experience supporting data migration or system convergence programs, especially mergers/integrations.
• Understanding of integration patterns (APIs, ETL, middleware) and how systems are linked in practice.
• Experience working within Agile delivery and writing stories in tools such as Jira or GitLab.
• Decompose the integration between Salesforce, BI, and support systems (e.g., Remedy ticketing): document the source and destination tables, describe how that data is used across workflows, identify gaps that must be solved, and translate the findings into architecture/data flow diagrams and development user stories — all in service of migrating Cox accounts into Charter billing systems.

The pay range that the employer in good faith reasonably expects to pay for this position is $32.36/hour - $50.56/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.