Technical Analyst

Apex Systems; Okemos (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Job summary

Everforth Apex Systems is seeking a Technical Analyst to support Business Units by resolving issues related to Enterprise Applications developed in Java/J2EE. You will act as a liaison between the system and end customers, analyzing issues and developing technical solutions.

Responsibilities include providing multi-technology issue resolution, proposing system changes, and documenting test cases to assist development teams.

Qualifications

• Strong ability to analyze Java/J2EE applications and resolve problems.
• Experience using AI coding assistants for code generation, debugging, and optimization.
• Proficient in extracting data from databases with SQL queries for analysis, testing and verification.
• Familiar with testing processes to create and document test cases.
• Excellent communication with internal and external customers.

Responsibilities

• Provide support for software, hardware, and operating system issues, including researching, testing, and communicating potential solutions for clients.
• Understand the process of escalating issues to the next level of support as appropriate.
• Propose changes to system impacts and suggest alternatives, including changes to processes, applications, file layouts, and web services.

Skills

Java/J2EE analysis

AI coding assistants

SQL queries

Test cases

Communication

Job description

Summary

The Technical Analyst supports the Business Units by resolving issues around the Business Enterprise Applications that are developed in Java/J2EE technologies. Acting as a liaison between the System and the end-customer, the Technical Analyst understands the system, data, and applications and helps the users and end customers by analyzing the issues and by developing technical solutions.

Job # 3056527

Job Description

The Technical Analyst supports the Business Units by resolving issues around the Business Enterprise Applications that are developed in Java/J2EE technologies. Acting as a liaison between the System and the end-customer, the Technical Analyst understands the system, data, and applications and helps the users and end customers by analyzing the issues and by developing technical solutions.

Primary Job Responsibilities

Provide support for software, hardware, and operating system issues, including researching, testing, and communicating potential solutions for clients. Should be able to understand the process of escalating issues to the next level of support (other groups within Technology Services) as appropriate as and when needed.

Propose changes to system impacts and suggest alternatives. This may include changes to current processes, applications, file layouts, and web services.

Must have Skills

• Should be strong at analyzing Java/J2EE applications and resolving problems.
• Hands-on experience using AI coding assistants (e.g., GitHub Copilot) for code generation, debugging, and optimization.
• Should be well versed with extracting data from databases by creating new, or altering existing, basic to complex SQL queries. The data will be used to analyze issues, when developing solutions, and for testing and verification of results.
• Expected to be familiar with testing processes to create and document test cases to help support the development teams when needed.
• Good communication skills to effectively interact with internal and external customers.

Nice to have Skills

• Prefer people who can do SQL performance optimization that involves refining SQL queries and database structures to enhance the speed and efficiency of data retrieval and manipulation.
• Experience with incident/support ticketing systems and process workflow.

Conduct root cause analysis for complex performance issues, using Dynatrace and other diagnostics tools to trace issues to specific components, services, or resource configurations.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan).
• Everforth Apex also offers a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Everforth Apex also offers a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.