Technical Analyst

Atwellgroup; Mitchellville (MD); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Generous Paid Time Off

Paid Parental Leave

Flexible work schedules

Annual Wellness Reimbursement

Job summary

Atwellgroup is looking for a Technology Services Systems Analyst to provide technical support for employees across the country. This role includes troubleshooting hardware and software issues, installing applications, and supporting the company's network maintenance.

The ideal candidate will have a Bachelor's Degree in IT and at least three years of experience in a corporate environment. Atwellgroup offers a competitive compensation package, benefits, and a healthy work-life balance.

Qualifications

• 3+ years experience in a corporate setting with technical support responsibilities.
• Strong technical and troubleshooting skills required.
• Experience with Autodesk applications is preferred.

Responsibilities

• Provide end-user support for Atwell employees nationwide.
• Troubleshoot hardware, software, and account issues.
• Install and communicate technical information to personnel.

Skills

Technical troubleshooting

Customer service

Attention to detail

Networking knowledge

Proficiency in Autodesk

Education

Bachelor’s Degree in IT related field

Tools

Autodesk applications

Job description

Who We Are

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!

Our Awards

Atwell, LLC is a proud recipient of the following 2025 awards:

• Ten consecutive years in a row as a "Best Place to Work" by Zweig Group (#11)
• Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region
• Recognized in Crain's "Fast 50" as one of the fastest-growing companies (#14)
• Recognized as the 2025 ENR Design Firm of the year for the southeastern US

Job Description

The Technology Services Systems Analyst will be responsible for providing end-user support for Atwell employees across the country. In this role, an employee will be expected to develop and demonstrate proficiency in regards to the essential functions of the job found below.

Essential Functions

• Respond to requests for technical assistance in person, phone & electronically.
• Troubleshoot all technical related user issues, including hardware, software, account, and printer issues.
• Install various software applications as needed and approved.
• Communicate technical information to both technical and non-technical personnel.
• Follow all company support procedures.
• Log all support related tasks in company support system.
• Provide support in the maintenance of the company's network and infrastructure as directed.
• Maintain passwords, data integrity and file system security according to company policy.
• Setup and deploy workstations, networks and printers.
• Help manage and deploy company cell phones, iPads and other mobile devices.
• Manage inventory for workstations, laptops and other IT assets in the company tracking system.
• Provide support for all Autodesk applications.
• Install and support all company standard software.
• Stay current with system information, changes and updates.
• Must have ability to take initiative and solve problems with limited direction. Ability to lead projects and teams as assigned and directed.
• Ability to work independently as well as in a team.
• Must have extreme attention to detail.

Nonessential Functions

• Additional projects and tasks assigned as needed.
• Excellent customer service skills.
• Good communication skills, both written and oral.

Education

• Bachelor’s Degree in IT related field

Experience

• Three (3) years of experience in a corporate setting performing the essential functions of this position as discussed above.
• Must have networking knowledge and comprehension.
• Must display strong technical and troubleshooting skills.
• Experience with Autodesk is a plus.

Pay Range

$55,000 - $70,000 USD

Atwell Benefits

To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

Work/Life

• Generous Paid Time Off
• Paid Parental Leave
• Flexible work schedules are available for some positions
• Tenure Awards - Travel Vouchers to see the world based on your travel preferences

Compensation

• Competitive Compensation packages
• Annual bonuses, spot bonuses and peer recognition awards
• 401K match - 1:1 up to 4% of compensation
• Tuition Assistance
• Student Loan Repayment
• Paid Licensing / Certification Fees and Renewals
• Financial Rewards for Obtaining Licensure
• Employee Referrals
• Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
• Dependent Care Match

Atwell Wellness

• Medical (BC/BS), Dental (Delta), and Vision (VSP)
• Family Planning & IVF Benefits
• Pet Insurance
• Health Savings Account & Flex Spending Account options
• Employer paid LTD, STD, and life insurance
• Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
• Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services