Technical Advisor

E Solutions; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

E Solutions is seeking a Technical Advisor to work remotely in the United States. The role requires 6–12 years of experience in Healthcare IT and involves L2/L3 support, troubleshooting, and coordinating with various teams to resolve complex customer issues.

The ideal candidate will possess strong SQL DBA skills, knowledge of infrastructure and networking, and familiarity with cloud platforms such as AWS and Azure. Remote, independent work with weekend flexibility is expected.

Qualifications

• 6+ years of experience in Healthcare IT, preferably with enterprise solutions.
• Provide L2/L3 technical support, troubleshoot complex issues, perform root cause analysis, and coordinate with relevant teams to ensure timely resolution of customer issues.
• Strong SQL DBA, troubleshooting, and technical documentation skills.
• Knowledge of infrastructure, networking, and cloud platforms (AWS/Azure preferred).
• Excellent customer communication, problem-solving, and stakeholder management skills.
• Ability to manage multiple projects and work independently in a remote environment.

Responsibilities

• Provide L2/L3 technical support and coordinate with relevant teams to ensure timely resolution of customer issues.
• Troubleshoot complex issues and perform root cause analysis.
• Work independently in a remote environment while managing multiple projects.

Skills

Healthcare IT

L2/L3 support

SQL DBA

Infrastructure

Networking

AWS

Azure

Tools

AWS

Azure

Job description

Job Description Technical Advisor - L2/L3

Work Mode: Work from Home (Remote)
Experience: 6-12 Years
Shift: Rotational Night Shift (6:30 PM 6:30 AM), including weekend flexibility

Required Skills & Qualifications

• 6+ years of experience in Healthcare IT, preferably with enterprise solutions.


• Provide L2/L3 technical support, troubleshoot complex issues, perform root cause analysis, and coordinate with relevant teams to ensure timely resolution of customer issues.


• Strong SQL DBA, troubleshooting, and technical documentation skills.


• Knowledge of infrastructure, networking, and cloud platforms (AWS/Azure preferred).


• Excellent customer communication, problem-solving, and stakeholder management skills.


• Ability to manage multiple projects and work independently in a remote environment.