Technical Administrative Support Specialist

Adecco US, Inc.; San Juan (PR); On-site; USD 14,000 - 19,000; Full time

Job summary

Adecco US, Inc. is seeking a detail-oriented PCI Administrative Assistant to support the PCI Operations unit in San Juan, Puerto Rico. The role emphasizes administrative duties with IT awareness and bilingual communication in English and Spanish.

The position involves preparing reports, managing PCI Portal renewals, assisting with portal implementations, and maintaining accurate records. Strong Microsoft Office skills and organizational abilities are essential for daily operations.

Qualifications

• Associate or Bachelor's degree in Business Administration, IT, Computer Systems, or a related field preferred.
• Experience in IT, computer systems, technical support, or strong computer knowledge is highly desirable.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Knowledge of Visio and MS Project is preferred.

Responsibilities

• Prepare and deliver weekly, monthly, contract-based, and special reports within established deadlines.
• Manage PCI Portal service renewals, including notifications, proposals, invoicing coordination, and follow-up.
• Assist with the implementation of new PCI Portals and update project work plans as needed.
• Perform functional testing of new portals, document results, identify issues, and communicate findings to the supervisor.
• Maintain statistical data, databases, and electronic records, ensuring information is accurate and up to date.
• Prepare reports for corporate clients on a monthly basis or as requested.
• Review prospective client information and direct inquiries to the appropriate department.
• Document weekly meetings and prepare meeting minutes on the same day.
• Prepare and distribute email communications in accordance with client contracts.
• Provide administrative and technical support to ensure smooth daily operations.
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Analytical skills

Organizational skills

Communication skills

IT knowledge

Education

Associate or Bachelor's in Business Administration / IT / Computer Systems

Tools

Microsoft Office

Excel

Word

PowerPoint

Visio

MS Project

Job description

Location: San Juan (cupey)

Pay Rate: $12.00 per hour

Job Type: Full-Time

Job Overview

We are seeking a detail-oriented and organized PCI Administrative Assistant to support our PCI Operations unit. The ideal candidate will have administrative experience and/or a background in Information Technology (IT), computer systems, or technical support.

This position is responsible for preparing reports, managing PCI Portal service renewals, assisting with new portal implementations, conducting functional testing, and maintaining accurate operational records. Strong computer skills, analytical thinking, and excellent communication skills in both English and Spanish are essential.

Responsibilities

• Prepare and deliver weekly, monthly, contract-based, and special reports within established deadlines.

• Manage PCI Portal service renewals, including notifications, proposals, invoicing coordination, and follow-up.

• Assist with the implementation of new PCI Portals and update project work plans as needed.

• Perform functional testing of new portals, document results, identify issues, and communicate findings to the supervisor.

• Maintain statistical data, databases, and electronic records, ensuring information is accurate and up to date.

• Prepare reports for corporate clients on a monthly basis or as requested.

• Review prospective client information and direct inquiries to the appropriate department.

• Document weekly meetings and prepare meeting minutes on the same day.

• Prepare and distribute email communications in accordance with client contracts.

• Provide administrative and technical support to ensure smooth daily operations.

• Perform other related duties as assigned.

Qualifications and Requirements

• Associate or bachelor's degree in Business Administration, Information Technology, Computer Systems, or a related field preferred.

• Experience in IT, computer systems, technical support, or strong computer knowledge is highly desirable.

• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Knowledge of Visio and MS Project is preferred.

• Ability to learn and navigate online portals, databases, and computer applications.

• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

• Excellent written and verbal communication skills in both English and Spanish.

• Strong analytical, problem-solving, and follow-up skills.

• Previous experience in administrative support, client services, reporting, or technical support is preferred.

Pay Details: $12.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance