Programmatic Technical Account Support Specialist

Compulse (Now Digital Remedy); Cockeysville (MD); On-site; USD 82,400 - 103,000; Full time

Benefits offered by this job

Retirement plan

Life and disability insurance

Health, dental and vision plans

Flexible spending accounts

Paid vacation days

Paid personal days

Paid holidays

Paid sick leave

Parental leave

Employee stock purchase plan

Job summary

Compulse (Now Digital Remedy) is seeking an experienced Technical Account Specialist to manage the Sinclair, Inc. account. In this role, you will establish and maintain the technical relationship with clients and oversee their growth within the Compulse platform.

Ideal candidates will possess a Bachelor's Degree and have 3+ years of experience in client-facing roles. You will be required to work collaboratively across various teams to address technical needs and provide strategic support.

The position offers a salary of $82,400 to $103,000 and full benefits including retirement, health insurance, and generous paid leave.

Qualifications

• 3+ years of experience working with a DSP and familiarity setting up deals in a DSP.
• 3+ years in a client-facing role.
• Experience collaborating across teams both domestic and international.

Responsibilities

• Serve as a technical expert on key accounts utilizing various Programmatic Demand Side Platforms.
• Communicate technical issues and solutions to internal stakeholders and clients.
• Interpret analytics to monitor campaign performance and report metrics.

Skills

Technical account problem solving

Client-facing experience

High proficiency in MS Excel

Strong communication skills

Analytical skills

Education

Bachelor’s Degree in related field

Tools

Xandr

GroundTruth

Beeswax

Yahoo! DSP

TVSquared

Job description

We’re looking for an experienced Technical Account Specialist to manage our Sinclair, Inc. key digital account business. You will own the technical relationship with our clients and play a key role in ensuring clients grow within the Compulse platform and get the most value from our services. This candidate needs to be able to work cross-functionally with Sales, Product/Engineering and Operations. This position reports into the Assistant Vice-President, Customer Service Operations.

Responsibilities

• Serve as a technical expert on key accounts utilizing various Programmatic Demand Side Platforms within the OTT, Display & Video and Geofencing environments.
• Must be comfortable communicating with clients on all platform levels (phone, email, etc.)
• Responsible for communicating technical issues and solutions to internal stakeholders and clients on a necessary basis regarding programmatic campaign setup errors or best practices.
• Must be able to understand and communicate advanced platform and technical concepts to non-technical stakeholders.
• Be a key point of contact for technical escalations to engineering/product/operation teams and see issues through to a timely resolution.
• Partner with Sales, Account Management, Product/Engineering and Operations to execute strategy and address client technical needs. Be a team player.
• Must have high proficiency in reporting and be able to interpret analytics to monitor campaign performance and be able to report metrics to sales leads and clients.
• Educate Sinclair, Inc sales teams on Compulse advertising offerings.
• Must be comfortable training and mentoring other members of the account management team.

Skills & Qualifications

• Bachelor’s Degree in related field.
• 3+ years of experience working with a DSP and familiarity setting up deals in a DSP.
• 3+ years in a client-facing role.
• Experience with Xandr, GroundTruth, Beeswax, and Yahoo! DSPs.
• Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
• Experience collaborating across teams both domestic and international.
• Strong knowledge of the overall ad tech landscape.
• Familiarity with the Over-The-Top content environment preferred.
• In depth knowledge of measurement and attribution vendors such as TVSquared.
• High level of proficiency with MS Excel.
• Excellent communication, analytical and problem-solving skills.

Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

Compensation & Benefits

The base salary compensation range for this role is $82,400 to $103,000. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location.

Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.