Strategic Technical Account Manager - Financial Markets

TS Imagine Inc.; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Vacation and Personal days

Annual bonus and salary review

Training budget $1,500

Health insurance

Life Insurance

Job summary

TS Imagine, the world’s leading provider of real-time trading, portfolio and risk management solutions, is seeking a Technical Account Manager in New York. You will be the primary contact for clients and help them maximize the TS Imagine product suite.

You will manage client relationships, provide regular updates, identify upsell opportunities, and collaborate with Sales, Professional Services and support teams to deliver value. Strong communication and industry knowledge are essential.

Qualifications

• Bachelor’s degree or equivalent.
• Technical understanding of buyside/sellside workflows with equities, derivatives and fixed income.
• Thorough knowledge of order and execution management workflows.
• Understand electronic trading processes, regulation, risk and front-office requirements.
• Strong network of buyside/sellside contacts.
• Proficient communication, written and oral.

Responsibilities

• Develop client relationships as the primary contact and understand their business strategies across all asset classes.
• Provide regular visits, phone calls and updates to ensure client is sufficiently serviced and expectations are managed.
• Identify upsell opportunities and revenue growth within existing accounts.
• Coordinate with Sales and Professional Services to deliver on client requirements.
• Create and maintain client workflow documentation and log time in FinancialForce.
• Manage production incidents and coordinate resolution.

Skills

Strong communication skills

Client relationship management

Leadership

Willingness to work odd hours

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

JIRA

Confluence

PSA

Job description

TS Imagine, the world’s leading provider of real-time trading, portfolio and risk management solutions, is seeking a Technical Account Manager in New York. You will be the primary contact for clients and help them maximize the TS Imagine product suite.

You will manage client relationships, provide regular updates, identify upsell opportunities, and collaborate with Sales, Professional Services and support teams to deliver value. Strong communication and industry knowledge are essential.