Technical Account Manager Team Lead

Coralogix; Boston (MA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Global opportunities

Autonomy

Diversity

Job summary

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through customer onboarding and ongoing success in cloud observability. You will mentor TAMs, define onboarding KPIs, and ensure strong executive-level engagement while delivering expert guidance on logs, metrics, and traces.

Ideal candidates bring 3+ years managing technical teams, deep observability tooling experience, and a data-driven approach to improving onboarding and customer satisfaction across global

Qualifications

• 3+ years of direct people management experience leading technical teams
• Background in Cloud DevOps and observability onboarding
• Ability to define and track onboarding KPIs and customer satisfaction
• Experience delivering observability solutions and onboarding for customers
• Strong analytical skills to interpret customer data and usage trends

Responsibilities

• Lead, mentor, and manage a team of TAMs to ensure onboarding success
• Develop onboarding KPIs and track performance
• Provide technical guidance on observability tools and log analytics
• Oversee implementation of observability tools for Logs, Metrics and Traces
• Be primary escalation point for customer technical challenges
• Collaborate with internal teams to drive product enhancements

Skills

Leadership & people management

Data-driven decision making

Excellent communication

Presentation skills

Customer-facing / relationship

Tools

AWS

Kibana

Open-Search

Grafana

Datadog

Sumologic

NewRelic

AppDynamics

Dynatrace

Prometheus

Splunk

Jaeger

Job description

• As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers
• You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence
• This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills
• Leadership & Team Development:
• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
• Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
• Provide technical guidance and foster team collaboration on observability tools and log analytics
• Technical Expertise & Customer Engagement:
• Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
• Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
• Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure
• Customer Relationship Management:
• Be the primary escalation point for customer technical challenges
• Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
• Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
• Data-Driven Leadership:
• Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
• Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
• Collaborate with internal teams on product enhancements, informed by your team’s customer data analysis

Benefits

• Grow with us: Over 50% of our leadership roles are filled through internal promotions. We believe in growing our people as we grow the company.
• Global opportunities: With team members in 28 countries, Coralogix offers a truly global work experience and diverse career paths across functions and geographies.
• Top talent, real impact: Join some of the best minds in observability. Our teams are passionate, expert, and deeply connected to the business impact of their work.
• Autonomy and ownership: We empower our people to make decisions, take initiative, and shape how things get done. We’re here for our employees, every step of the way.
• Kid-friendly & pet-friendly: We’re a company where parents, dog lovers (and yes, both!) can thrive. Our flexible, hybrid model and inclusive culture help people bring their whole selves to work.
• Diversity & belonging: A truly international workplace with a culture that celebrates differences and creates a strong sense of belonging for everyone.
• Business-driven impact: Every role at Coralogix is connected to our core business goals. No matter your position, you’ll see how your work directly contributes to the company’s success.
• Proven growth, unicorn status: Be part of a fast-growing company that has scaled year over year for the past 5 years & is proudly recognized as a unicorn in the tech industry

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCPBackground knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, JaegerExperience delivering observability solutions, logging infrastructure, and supporting successful customer onboarding.Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction3+ years of direct people management experience leading technical teams, including conducting weekly 1:1s, setting and tracking KPIs, and managing team performanceStrong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practicesAbility to communicate complex technical information to both technical and non-technical stakeholdersStrong presentation skills with the ability to establish credibility with executivesExcellent communication skills in EnglishIf you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from youWe’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission