Technical Account Manager: ServiceNow & Customer Solutions

LaunchCode; St. Louis (MO); On-site; USD 95,000 - 125,000; Full time

Job summary

LaunchCode is seeking a Technical Account Manager (TAM) in St. Louis to act as a dedicated embedded technical resource for clients, bridging support and architecture. You will drive platform health, plan upgrades, and translate business needs into actionable technical tasks.

The role emphasizes delivering configurations, collaborating across teams, and building long-lasting client relationships with a strong focus on governance, security, and best practices.

Qualifications

• Bachelor's degree or equivalent work experience in a relevant field.
• 3+ years in a technical, customer-facing role.
• ServiceNow certifications preferred.

Responsibilities

• Serve as a dedicated, embedded technical resource for assigned clients.
• Plan, coordinate, and provide technical support for ServiceNow upgrades.
• Collaborate with stakeholders to translate business needs into technical tasks.
• Deliver configurations and enhancements aligned with client requirements.
• Bridge between technical support and architecture, addressing mid-level challenges.

Skills

ServiceNow configuration

JavaScript

Customer-facing communication

System integration troubleshooting

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

Jelly

HTML/CSS

Job description

LaunchCode is seeking a Technical Account Manager (TAM) in St. Louis to act as a dedicated embedded technical resource for clients, bridging support and architecture. You will drive platform health, plan upgrades, and translate business needs into actionable technical tasks.

The role emphasizes delivering configurations, collaborating across teams, and building long-lasting client relationships with a strong focus on governance, security, and best practices.