Technical Account Manager - Payments Platform (Remote)

Openkrill; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Vacations and additional PTO

Remote work from anywhere

Health insurance support

Stock options

Learning and development platform

Growth and career path

Diverse and dynamic team

Job summary

DEUNA is seeking a Technical Account Manager (TAM) to be the primary technical contact for merchants after go-live. You will monitor health, manage incidents, and guide future evolutions, ensuring operational stability and satisfaction.

You will collaborate with Product, Engineering, Support, and Account Management to support expansions and improvements. We value candidates fluent in Spanish and English, with LatAm merchant experience, and a startup mindset.

Qualifications

• 3+ years in Technical Account Management or similar roles.
• Strong understanding of online payment ecosystems, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS.
• Experience with incident management, post-launch technical operations, technical troubleshooting, and client-facing support.
• Ability to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics.
• Excellent communication skills, with the ability to simplify technical concepts for non-technical stakeholders.
• Fluent in Spanish and English.
• Experience working with LatAm merchants is a must.
• Startup environment experience is a plus.

Responsibilities

• Proactively monitor merchant technical health and performance.
• Serve as the primary technical contact after go-live.
• Triages and manages merchant-reported incidents with cross-functional coordination.
• Identify opportunities to improve performance, stability, routing, or costs.
• Build and deliver Merchant Health Reports and maintain technical documentation.

Skills

Technical Account Management

Merchant Support

Incident management

Analytics & dashboards

Bilingual Spanish & English

Job description

DEUNA is seeking a Technical Account Manager (TAM) to be the primary technical contact for merchants after go-live. You will monitor health, manage incidents, and guide future evolutions, ensuring operational stability and satisfaction.

You will collaborate with Product, Engineering, Support, and Account Management to support expansions and improvements. We value candidates fluent in Spanish and English, with LatAm merchant experience, and a startup mindset.