Technical Account Manager, National Security - ES US-ADC

Amazon; San Francisco (CA); On-site; USD 131,300 - 177,600; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Health insurance

401(k) matching

Parental leave

Mental health support

Job summary

Amazon is seeking a Technical Account Manager for National Security customers, responsible for driving AWS service adoption. This role involves advocating best practices and ensuring operational efficiency of customer environments. Candidates should have a TS/SCI clearance and a relevant degree or equivalent experience. The position offers a competitive salary between $131,300 and $177,600 annually, comprehensive benefits including health insurance and stock options, and is based in Jessup, MD, USA.

Qualifications

• Current, active TS/SCI US Government Security Clearance.
• Bachelor's degree or 2+ years of technical work experience.
• 2+ years of technical engineering experience.
• Experience in information technology operations.

Responsibilities

• Develop and execute strategies for customer adoption of AWS services.
• Lead discussions with senior leadership on incidents and support.
• Maintain operational health of customer AWS environments.
• Build strong relationships to help customers achieve maximum value.

Skills

Technical engineering experience

AWS services knowledge

Customer relationship management

Security Clearance

Education

Bachelor's degree in computer science, engineering, mathematics

Job description

Technical Account Manager, National Security - ES US-ADC

Job ID: 10398801 | Amazon Web Services, Inc.

We are looking for a Technical Account Manager (TAM) to support our National Security customers. This is not a sales role, but a strategic technical advisor and voice of the customer. The TAM helps craft and execute strategies to drive adoption of AWS services, provides advocacy and strategic technical guidance, and keeps customer environments operationally healthy. This position requires 10% travel.

Key Responsibilities

• Develop and execute strategies for customer adoption of AWS services such as EC2, S3, DynamoDB, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, and IoT.
• Represent AWS within the customer environment and lead discussions with senior leadership on incidents, trade‑offs, support, and risk management.
• Advocate for best practices and proactively maintain the operational health of customer AWS environments.
• Build strong relationships to understand business and technical challenges and help customers achieve maximum value from AWS.

Basic Qualifications

• Current, active TS/SCI US Government Security Clearance.
• Bachelor's degree in computer science, engineering, mathematics, or equivalent, or 2+ years of technical work experience.
• 2+ years of technical engineering experience.
• Experience in information technology operations.

Preferred Qualifications

• Experience in an internal or external customer‑facing environment as a technical lead.
• 5+ years of communicating with and presenting to executive and senior audiences.
• Experience with development in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services or other cloud offerings.
• Experience recognizing a challenge and collaborating with teams and data sources to diagnose problems and recommend solutions.
• Understanding of the AWS Well‑Architected Framework pillars and ability to apply them to existing or new customer architecture.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits

• Competitive base salary: $131,300.00 – $177,600.00 USD annually.
• Sign‑on payments and restricted stock units (RSUs).
• Health, dental, vision, and prescription insurance; 401(k) matching; paid time off; parental leave.
• Comprehensive benefit programs including mental health support, flexible spending accounts, and more.

Location: Jessup, MD, USA