Technical Account Manager, ES - WWPS (AWS)

Amazon; Arlington (VA); On-site; USD 153,600 - 207,800; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Job summary

Amazon is seeking a Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for AWS Enterprise Support clients in Arlington, VA. You will guide adoption of AWS services, advocate best-practice solutions, and ensure operational health across customer environments.

You will collaborate with internal engineering teams, lead technical discussions with senior leadership, and travel 10% or more as required, delivering scalable architectures and reliable support

Qualifications

• 5+ years of design, implementation, operations, or consulting with distributed applications.
• 5+ years of technical engineering experience.
• Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer-facing technical lead environment.

Responsibilities

• Be the principal technical advisor and voice of the customer for AWS Enterprise Support customers.
• Craft and execute strategies to drive adoption of AWS services and advocate for best-practice solutions.
• Maintain the operational health of the customer’s environment and coordinate with internal teams.
• Resolve incidents by working with engineering and service teams.
• Lead discussions with senior leadership about incidents, trade-offs, support, and risk management.
• Travel 10% or more as required.

Skills

Distributed applications

Technical engineering

Job description

Key Responsibilities

As a Technical Account Manager (TAM) you will be the principal technical advisor and “voice of the customer” for AWS Enterprise Support customers. You will craft and execute strategies to drive adoption of AWS services, advocate for best‑practice solutions, and maintain the operational health of the customer’s environment.

• Work proactively with internal engineering and service teams to resolve customer incidents.
• Drive discussions with senior leadership about incidents, trade‑offs, support, and risk management.
• Advise on AWS architecture design, deployment, and scalability, including services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and Generative AI.
• Represent AWS in the customer’s environment and help build long‑term technical relationships.
• Travel 10% or more as required.

Basic Qualifications

• 5+ years of design, implementation, operations, or consulting with distributed applications.
• 5+ years of technical engineering experience.

Preferred Qualifications

• Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer‑facing technical lead environment.

Compensation & Benefits

Base salary range: $153,600.00 – $207,800.00 annually (USA, VA, Arlington). The package includes sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans), Employee Assistance Program, mental health support, medical advice line, Flexible Spending Accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.