Technical Account Manager MDM

GoTo; United States; Remote; USD 30,000 - 60,000; Full time

Job summary

GoTo is seeking a customer care representative to monitor case queues and assist customers with technical challenges. The role emphasizes excellent communication skills and problem-solving to enhance customer experiences in a dynamic IT environment. Full remote work is available within Hungary.

Benefits

Comprehensive health benefits

Generous paid time off

Tuition reimbursement for continuous learning

Wellness programs

Employee resource groups

Qualifications

• Excellent communication skills in German.
• Strong problem-solving and organizational skills.
• Technical proficiency with mobile devices.

Responsibilities

• Monitor customer and escalation case queues.
• Identify customer behavior trends to improve MDM customer experience.
• Follow MDM markets to verify and test new functionalities.

Skills

Technical proficiency with mobile devices

Problem-solving skills

Communication skills in German

Organizational skills

Self-management skills

Job description

Job Description

Where you’ll work: Hungary Customer Care and Success at GoTo:

At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our mantra is to simplify through automation, and we work together to achieve this daily. As a member of our customer care team, you'll play a crucial role in helping us deliver exceptional service and support to our customers.

Your Day-to-Day Responsibilities:

• Monitor customer and escalation case queues to ensure efficient resolution and escalation of customer issues.
• Follow MDM-related markets, verify, and test new functionalities to anticipate potential customer challenges.
• Identify customer behavior trends and drivers to inform product management and engineering improvements for MDM customer experience.

What We’re Looking For:

• Technical proficiency with mobile devices and operating systems, including troubleshooting complex issues.
• Strong problem-solving skills, critical thinking, and the ability to provide effective solutions.
• Excellent communication skills in German to explain technical information clearly to customers with varying technical knowledge; patience and empathy are essential.
• Organizational skills to manage time and resources effectively, including prioritization and multitasking in a fast-paced environment.
• Self-management skills, including independence, responsibility, and emotional control in the workplace.

What GoTo offers:

• Full remote work within Hungary and on-demand seat in our Astoria office.
• Comprehensive health benefits, insurance, and family support programs.
• Generous paid time off, holidays, volunteer days, and self-care days.
• Tuition and reading reimbursement for continuous learning.
• Wellness programs and employee support initiatives.
• Employee resource groups and charitable programs to foster connection and impact.

We work towards a shared goal with an open-minded, cohesive team. At GoTo, we value diversity and inclusivity, believing that unique perspectives strengthen us. We are committed to creating an inclusive environment for everyone, embracing our core values: Be Real, Think Big, Move Fast, and Keep Growing.