Technical Account Manager — Manufacturing Solutions

Phoenix-Mecan; Frederick (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Phoenix Mecano North America in Frederick, Maryland, seeks an Account Manager to build and maintain strong customer relationships, drive sales, and identify new opportunities. You will serve as the main contact for customers, negotiating pricing and terms while coordinating with internal teams to deliver tailored solutions.

The role requires excellent communication, data analysis, and ERP/CRM proficiency. You will develop strategic plans with customers, meet regularly (in person or virtually),

Qualifications

• Bachelor's degree preferred.
• 2–4 years inside sales experience or equivalent.
• Experience with ERP/CRM systems (Dynamics 365 preferred).
• Ability to negotiate pricing/terms with customers.

Responsibilities

• Develop and foster relationships with customers (engineers, plant managers, sales, purchasing, marketing).
• Serve as the main contact between Phoenix Mecano and customers.
• Understand customer needs and recommend products/services.
• Negotiate pricing and terms.
• Collaborate with finance and sales to resolve issues (billing, terms).
• Coordinate with engineering/production/supply chain to deliver solutions.
• Develop strategic plans with customers and introduce new solutions.
• Meet with customers (in person or virtual) to discuss products and issues.
• Generate repeat business and track interactions in CRM.
• Review data to plan account growth and opportunities.

Skills

Relationship building

Data analysis

Negotiation

ERP proficiency

CRM proficiency

Manufacturing context

Sales tools

Bilingual (plus)

Education

Bachelor's degree preferred

Tools

Microsoft Dynamics 365

CRM Copilot

Job description

Phoenix Mecano North America in Frederick, Maryland, seeks an Account Manager to build and maintain strong customer relationships, drive sales, and identify new opportunities. You will serve as the main contact for customers, negotiating pricing and terms while coordinating with internal teams to deliver tailored solutions.

The role requires excellent communication, data analysis, and ERP/CRM proficiency. You will develop strategic plans with customers, meet regularly (in person or virtually),