Technical Account Manager | Kinetic

Epicor; United States; Remote; USD 80,000 - 220,000; Full time

Job summary

Join a leading company as a Technical Account Manager, where you will ensure client success in the manufacturing sector. Leverage your expertise to build relationships, provide solutions, and maximize the value of Epicor's products. This role requires excellent communication skills and a proactive approach to client management. Enjoy comprehensive benefits and a supportive work environment that fosters career growth.

Benefits

Comprehensive health and wellness benefits

Opportunities for mentorship

Free LinkedIn Learning licenses

Inclusive workplace

Work-life balance policies

Support for international relocations

Qualifications

• 15+ years progressive experience in the manufacturing industry.
• 5+ years of specialized/industry experience.

Responsibilities

• Provide expert guidance to SaaS/Cloud clients.
• Coordinate software integration projects.
• Build and maintain strong client relationships.

Skills

Communication

Account Management

Client Management

Education

Bachelor's degree

Tools

Epicor Products

Job description

Transform client success with your expertise! As a Technical Account Manager (TAM), you will play a pivotal role in ensuring the success and satisfaction of our manufacturing industry clients. You will be responsible for developing and maintaining strong working relationships with leaders and technologists from strategic accounts, understanding their business operations and use of Epicor's products, and providing recommendations and assistance to maximize their investment in Epicor. We are seeking applicants with a deep understanding of the manufacturing industry, excellent communication skills, and a proactive approach to client management.

What you will be doing:

• Leverage deep technical knowledge of manufacturing processes and software architecture to provide expert guidance to SaaS/Cloud clients.
• Understand and effectively communicate the technical aspects of our SaaS products to both technical and non-technical stakeholders.
• Coordinate and lead the planning, implementation, and monitoring of software integration projects, ensuring they are delivered on time and within budget.
• Collaborate with cross-functional teams to address client requirements, provide technical solutions, and resolve issues promptly.
• Build and maintain strong, long-term client relationships through proactive communication and a deep understanding of their business goals.
• Act as a trusted advisor to clients, ensuring they maximize the value of our solutions and achieve their operational objectives.
• Work closely with clients to assess their unique needs and develop customized software solutions.
• Provide training and support to clients to ensure efficient and effective utilization of our products.
• Troubleshoot technical issues and work collaboratively with the Cloud Ops and technical support teams to resolve client concerns promptly.
• Gather client feedback and insights to contribute to product development and enhancements.
• Stay up-to-date with industry trends and best practices to continuously improve our services.

Whatyou will likely bring:

• 15+ years progressive experience anddemonstratedsuccess/knowledge.
• 5+ years of specialized/industry experience.
• Deep understanding of the manufacturing industry and related software products.
• Excellent account management, communication skills, and executive presence; demonstrated ability to build relationships with multiple levels of an account, with the goal of being perceived as a trusted advisor.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Able to successfully navigate ambiguity and successfully execute in a fast-paced environment.
  

What could set you apart:

• Experience using Epicor Products (Kinetic).

#LI-MB1 #LI-REMOTE

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners .

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $80,000 USD Maximum: $220,000 USD

Transform client success with your expertise! As a Technical Account Manager (TAM), you will play a pivotal role in ensuring the success and satisfaction of our manufacturing industry clients. You will be responsible for developing and maintaining strong working relationships with leaders and technologists from strategic accounts, understanding their business operations and use of Epicor's products, and providing recommendations and assistance to maximize their investment in Epicor. We are seeking applicants with a deep understanding of the manufacturing industry, excellent communication skills, and a proactive approach to client management.

What you will be doing:

• Leverage deep technical knowledge of manufacturing processes and software architecture to provide expert guidance to SaaS/Cloud clients.
• Understand and effectively communicate the technical aspects of our SaaS products to both technical and non-technical stakeholders.
• Coordinate and lead the planning, implementation, and monitoring of software integration projects, ensuring they are delivered on time and within budget.
• Collaborate with cross-functional teams to address client requirements, provide technical solutions, and resolve issues promptly.
• Build and maintain strong, long-term client relationships through proactive communication and a deep understanding of their business goals.
• Act as a trusted advisor to clients, ensuring they maximize the value of our solutions and achieve their operational objectives.
• Work closely with clients to assess their unique needs and develop customized software solutions.
• Provide training and support to clients to ensure efficient and effective utilization of our products.
• Troubleshoot technical issues and work collaboratively with the Cloud Ops and technical support teams to resolve client concerns promptly.
• Gather client feedback and insights to contribute to product development and enhancements.
• Stay up-to-date with industry trends and best practices to continuously improve our services.

Whatyou will likely bring:

• 15+ years progressive experience anddemonstratedsuccess/knowledge.
• 5+ years of specialized/industry experience.
• Bachelor's degree (or equivalent experience).
• Deep understanding of the manufacturing industry and related software products.
• Excellent account management, communication skills, and executive presence; demonstrated ability to build relationships with multiple levels of an account, with the goal of being perceived as a trusted advisor.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Able to successfully navigate ambiguity and successfully execute in a fast-paced environment.
  

What could set you apart:

• Experience using Epicor Products (Kinetic).

#LI-MB1 #LI-REMOTE

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners .

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $80,000 USD Maximum: $220,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Mouy Bun

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