Technical Account Manager(Remote, US)

Level AI; United States; Remote; USD 140,000 - 170,000; Full time

Job summary

A leading company in AI-driven customer engagement is seeking a Technical Account Manager to serve as a strategic advisor for enterprise clients. This role blends technical expertise with customer empathy to drive successful product usage and enhance customer experience. The ideal candidate will manage client relationships, support onboarding, and lead strategic planning sessions to align product usage with business goals. Join a dynamic team and help customers realize the full potential of our innovative platform.

Qualifications

• 3+ years in a technical role involving customer interaction.
• Experience supporting SaaS platforms and cloud services.

Responsibilities

• Act as the primary point of contact for assigned key client accounts.
• Support customers during onboarding and lead configuration planning.
• Proactively monitor account health and product usage.

Skills

Project Management

Communication

Technical Solutions Alignment

Education

Bachelor's degree in Computer Science

Tools

Salesforce

Zendesk

Job description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Role Overview
As a Technical Account Manager (TAM), you will serve as a strategic advisor and product consultant for Level AI’s enterprise customers. You’ll partner with customer stakeholders to understand their business goals and guide them through the optimal use and configuration of our platform. This role requires a unique blend of technical depth, customer empathy, and business acumen. Your mission is to help customers realize value through proactive planning, solution design, and hands-on support.

Key Responsibilities:

• Act as the primary point of contact for assigned key client accounts, building long-term strategic relationships
• Support customers during onboarding (managed by Implementation Manager) and lead configuration planning based on their business goals and workflows
• Serve as a trusted technical advisor, recommending best practices and tailored product solutions to maximize impact and adoption
• Facilitate strategic planning sessions with clients to align product usage with desired business outcomes
• Proactively monitor account health, product usage, and customer feedback to identify opportunities for value expansion and risk mitigation
• Translate customer needs into actionable product plans and coordinate with internal teams (sales, product, engineering, support) to ensure successful delivery
• Lead product walkthroughs and advise on feature adoption strategies to help customers achieve operational excellence
• Track key account metrics, such as product engagement and satisfaction, and use insights to drive continuous improvement
• Identify and support upsell and cross-sell opportunities through solution alignment and demonstrated product value
  
  
  
  

Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience
• 3+ years in a technical role involving customer interaction (e.g., Technical Account Management, Implementation, Solutions Engineering)
• Strong experience supporting SaaS platforms, APIs, and cloud services
• Demonstrated ability to align technical solutions with customer goals and success metrics
• Excellent project management skills with the ability to manage multiple customer implementations and engagements simultaneously
• Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences
• Proven ability to lead planning and advisory conversations with customers and internal stakeholders
• Comfortable working EST business hours
  
  
  
  

Optional Requirements :

• Familiarity with CRM platforms such as Salesforce and Zendesk
• Understanding of contact center technologies (e.g., AWS Connect, Five9, Genesys)
• Knowledge, passion, and usage of AI, GPT, and LLM
• Character traits like drive, humility, curiosity, problem-solving, and emotional intelligence
• Prior experience in a Customer Success Engineering, Solutions Consulting, or Technical CSM role is a plus
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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