Technical Account Manager: IT Management & Cybersecurity

Kaseya Limited; Miami (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity solutions. You will act as a trusted technical advisor, driving product adoption and optimizing environments to achieve business outcomes.

Collaborating with Customer Success, Product, Support, and Sales, you will conduct reviews, identify growth opportunities, and advocate for customer success throughout the lifecycle.

Qualifications

• 3–5 years in a Technical Account Manager or similar customer-facing technical role.
• Experience managing strategic customer relationships and driving technical issues to resolution.
• Experience conducting Technical Account Reviews or Business Reviews for SaaS/tech customers.
• Strong presentation, communication, and relationship-building skills.
• Ability to identify growth opportunities and collaborate with Sales teams.

Responsibilities

• Develop deep expertise across Kaseya's platform and conduct Technical Account Reviews.
• Act as primary technical advisor for assigned customers and remove obstacles to success.
• Partner with Product, Support, and Services to drive issue resolution and satisfaction.
• Build success plans to maximize value, including platform integrations and capabilities.
• Identify expansion opportunities and support cross-sell/upsell with Account Managers.
• Educate customers on new features and roadmap enhancements.
• Deliver technical demonstrations and implementation guidance for customers.

Skills

Technical Account Mgmt

SaaS support

Presentation skills

Customer success

English proficiency

Education

Bachelor's degree

Tools

RMM

PSA

Microsoft systems

Job description

Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity solutions. You will act as a trusted technical advisor, driving product adoption and optimizing environments to achieve business outcomes.

Collaborating with Customer Success, Product, Support, and Sales, you will conduct reviews, identify growth opportunities, and advocate for customer success throughout the lifecycle.