Technical Account Manager for MSP- Florham Park

Link High Technologies; Florham Park (NJ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation

100% Employer Paid Medical/Dental

401K with matching Company Contribution

Credit Union Membership

Opportunities for growth

Job summary

A technology solutions provider in Florham Park, NJ is seeking a Technical Account Manager to enhance customer business results through technology. This hybrid role requires technical knowledge of the MSP industry and involves heavy client interaction to ensure satisfaction without sales quotas. The ideal candidate will work closely with technical teams and manage client relationships effectively, contributing to project success and client retention.

Qualifications

• Sound technical knowledge of network infrastructure, hardware, and cloud solutions.
• Experience in inside and outside sales is helpful.
• Heavy C Level client contact.

Responsibilities

• Validate delivery of services and compliance requirements.
• Serve as trusted advisor and contact for client escalations.
• Conduct regular meetings with clients.
• Work with Technical Service Teams to quote projects, hardware, and cloud solutions; the TAM prepares proposals.
• Conduct monthly or quarterly meetings with clients (remote or in person).
• Contract and Renewal Management; stay updated with MSP industry trends.

Skills

Technical knowledge of the MSP industry

Client Service Experience

Strategic planning

Networking knowledge

Tools

ConnectWise Manage

Microsoft Azure

Office 365

Cloud Radial

Quoter

Job description

Overview

We are looking to add a Technical Account Manager at our Florham Park, NJ location. This position is an important link between our customers and Link High Technologies. A successful candidate will have a sound technical knowledge of the MSP industry—network infrastructure, hardware, and cloud infrastructure. Inside and outside sales experience is helpful. This is a HYBRID position (3 Days in Florham Park, 2 Days Remote).

This position will work with our Technical Services and Management Team to create solutions that solve customer IT and cybersecurity compliance requirements. The main focus is to improve customer business results through technology. Technical knowledge is weighted heavier than sales experience. Heavy C Level client contact (remote, in person). There is no sales quota, but the expectation is that there will be additional MRR, projects, hardware refreshes, and client retention.

Key Responsibilities

• Strategic roadmaps and budgets — validate that Link High is delivering what is promised and that compliance requirements are being met.
• Client Retention
• Client Service Experience — be a trusted advisor and central point of contact for client and internal escalations. Regular client contact (ALL clients not just large) — not to sell but to ensure the account is happy.
• Work with Technical Service Teams to quote projects, hardware, and cloud solutions. The proposal and quote should be created and presented by the TAM.
• Conduct monthly or quarterly meetings with clients (may be remote or in person depending on the client). Most clients are in NJ/NY/PA.
• Contract and Renewal Management
• Stay up-to-date with the MSP industry and research new service offerings.

Technology Used

• ConnectWise Manage, Ninja RMM, MSP Bots, Cloud Radial (for account management), and Quoter

Technical Knowledge Required

• Microsoft Server Suite
• Office 365
• Microsoft Azure
• Firewalls
• Technical knowledge of networking and hardware

Benefits

• Competitive Compensation
• 100% Employer Paid Medical/Dental, Short/Long Term Disability, Life Insurance for employee
• 401K with matching Company Contribution
• Credit Union Membership
• Opportunity to grow — VCIO, Project Management, etc.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, General Business, and Education
• Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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