Technical Account Manager: Coatings and Constructions (East)

IMCD Group; Columbus (OH); Hybrid; USD 70,000 - 100,000; Full time

Job summary

IMCD Group is seeking a Technical Account Manager to be a client-facing expert ensuring customers effectively use complex products to meet business goals. You will serve as a trusted advisor for technical support, proactive problem-solving, training, and growth through strategic guidance.

The role covers a hybrid work environment with travel up to 50% in the East Region, including Central Indiana, Central Ohio, and Southern West Virginia. A Bachelor’s degree and strong communication are required.

Qualifications

• Bachelor’s degree required; preferred fields include Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science or related technical degree.
• Strong technical aptitude for relevant products/industry and ability to translate complex information to non-technical audiences.
• Proficient in MS Office, especially Excel and PowerPoint, with solid communication and analytical skills.

Responsibilities

• Serve as main contact for existing core accounts in designated territory and identify growth targets.
• Conduct frequent planned visits with key customers to drive adoption and satisfaction.
• Provide deep technical support, troubleshoot issues, and guide product implementation and best practices.
• Identify opportunities for upsell/cross-sell and align technology with business goals.
• Support sales efforts by highlighting features and driving customer value.
• Relay customer feedback to development teams to improve products.

Skills

Technical aptitude

Communication skills

Problem solving

Relationship management

Excel

PowerPoint

Time management

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Job description

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

Position Summary

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.

This position is located in the East Region, specifically Central Indiana, Central Ohio, and Southern West Virginia.

Essential Job Functions

• Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• Conduct frequent planned visits, interacting on a recurrent basis with key customers.
• Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• Educate clients on effective product usage, often through dedicated training sessions.

Qualifications

Education

Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.

Experience

Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.

Knowledge, Skills & Abilities

Strong technical aptitude in relevant products/industry.

Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.

Problem solving and analytical skills.

Relationship management and interpersonal skills.

Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).

Strong time management skills and the ability to prioritize work.

Preferred Qualifications

Experience selling chemical or technical products.

Experience with distribution sales.

Experience with Salesforce.

Work Environment & Physical Requirements

This role is hybrid, rotating between in-office and remote work environments. Access to reliable internet is a requirement.

This position requires up to 50% travel. Frequent travel is both local and outside the local area. Some travel is overnight.

This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after considering factors such as work history, experience, skill set, and education. This does not include the value of IMCD’s benefits package, which offers bonus eligibility, healthcare, dental, vision, retirement plans, and additional programs designed to support employee well-being.