Technical Account Manager, Deli Solutions

Weber, Inc.; Kansas City (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager for Deli Solutions to oversee equipment health and enhance customer performance. This role involves managing technical opportunities and ensuring alignment with customer goals. You will engage with clients to optimize plant performance, coordinate with various teams, and deliver technical demonstrations. This position offers a chance to make a significant impact in a collaborative environment, where your expertise will drive customer satisfaction and operational excellence.

Qualifications

• 5+ years of experience in installing and servicing food processing equipment.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Manage equipment health and overall plant performance related to reliability.
• Coordinate with teams on account priorities and customer engagement.

Skills

Project Management

Customer Service

Communication Skills

MS Office Proficiency

Education

Associate Degree in Electrical/Mechanical Engineering

Technical Diploma

Job description

Technical Account Manager, Deli Solutions

Join to apply for the Technical Account Manager, Deli Solutions role at Weber, Inc.

Job Details

Department: Deli Operations

Reports To: Director of Deli Operations

Supervisory Responsibilities: None

Position Summary

Responsible for overseeing and managing the equipment health of an installation base, serving as the technical owner for application and technical opportunities within assigned accounts in a specific market vertical. Ensures alignment with customer goals to maximize performance and reliability of Weber Solutions.

Responsibilities

• Manage equipment health and overall plant performance related to equipment reliability and customer perception.
• Manage metrics such as Perfect Portion Rating, MRO%, and Digital Products for assigned accounts, engaging customers around performance opportunities.
• Coordinate with the SAM team on account priorities and activities.
• Identify and execute recipe and line optimization opportunities, as well as stockroom part audits.
• Follow up on in-field action items, collaborating with Aftermarket and Vertical Technical Leadership.
• Communicate value propositions and ROI with the assigned Aftermarket Specialist.
• Collaborate on technical training needs with the Vertical Service Manager and Academy Manager.
• Serve as the Vertical Applications SME for designated markets.
• Prepare and deliver in-house customer demonstrations as needed.
• Maintain customer communication regarding technical activities.
• Participate in the Centralized Logistics Council as required.

Tasks

• Manage targeted technical visits and validate scope for effectiveness.
• Perform post-visit customer follow-ups and log all activities.
• Prioritize and plan Equipment Health KPIs.
• Create action items from technical activities and execute optimization opportunities.

Goals

• Maintain >85% equipment in Green Status, 10% in Yellow, 5% in Red.
• Achieve defined MRO per account.
• Obtain 8+ PPR score across all accounts.
• Ensure 100% activity logging within 48 hours of customer visits.

Required Skills and Abilities

• Effective project and priority management.
• Strong customer service and interpersonal skills.
• Experience managing customer touchpoints and deliverables.
• Excellent communication skills, both written and verbal.
• Ability to follow instructions and present information effectively.
• Proficiency with MS Office and computers.

Education and Experience

• Associate degree or technical diploma in electrical/mechanical engineering or similar.
• Minimum 5 years installing and servicing food processing equipment.
• Experience in food processing plant operations or management.
• Willing to consider a combination of education and experience.
• Extensive business travel experience preferred.

Other Requirements

• Valid driver’s license and passport.
• Ability to travel frequently within North America and Germany.

Position Details

Type: Full-Time

Classification: Exempt

Travel: Frequent travel required

Additional Info

Maintain a positive, respectful work environment and strive to provide the Perfect Portion.