Technical Account Manager CUSTOMER SUCCESS

PAR Technology; Charlotte (NC); Remote; USD 140,000 - 190,000; Full time

Job summary

PAR Technology is seeking a Director/Senior role in Technical Operations and Delivery to lead Partner Engineering efforts across data integrations, onboarding, and client success for large enterprise clients. You will translate complex data challenges into clear guidance while coordinating with Customer Success, Product, and Engineering teams.

Responsibilities include educating clients on data governance, building scalable data pipelines, and leveraging AWS data services.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Strong SQL skills and experience with Snowflake, Redshift, and Athena.
• Proficient in Python and data stack (pandas, numpy, polars, pyspark, boto3).
• Deep AWS experience (compute, storage, analytics).
• Experience with large-scale data sets and diverse formats (Parquet/ORC/CSV).
• Familiar with Jira, CI/CD, Git/GitHub, and Agile practices.
• Hands-on with AI tools such as Claude a plus.

Responsibilities

• Educate clients on capabilities, best practices, and data governance.
• Proactively manage client communication, expectations, and roadmaps.
• Document solutions and processes in Confluence or internal wikis.
• Design, build, and optimize scalable data pipelines and ETL workflows.
• Develop in Python with pandas, numpy, polars, pyspark, boto3.
• Leverage AWS services (S3, EC2, Redshift, Athena, Glue, EMR, EventBridge, Batch, CloudWatch).
• Write production-grade SQL for data transformation and analysis.
• Manage CI/CD with GitHub, Jenkins, Docker; follow Agile Jira practices.
• Troubleshoot and resolve complex data issues across AWS and codebases.
• Explore AI integration like Claude to accelerate documentation.

Skills

SQL

Snowflake

Redshift

Athena

Python

Pandas

Numpy

Polars

PySpark

Boto3

AWS

Jira

Git/GitHub

Airflow

Data modeling

Data governance

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science, Data Science, or equivalent

Tools

GitHub

Jenkins

Docker

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Bridg is seeking a Technical Account Manager/Partner (Data) Engineer to join our Partner Engineering team, reporting to the Vice President of Solutions Engineering. Partner Engineering sits at the intersection of client success and technical execution, ensuring our largest enterprise clients have seamless data integrations, efficient onboarding, and long-term technical success. In this client-facing role, you will serve as the primary technical liaison for strategic clients — owning the relationship from scoping through implementation and ongoing support. You will collaborate closely with Customer Success, Product, and Engineering to solve complex data challenges while translating technical concepts into clear, actionable guidance for clients. Remote - New York, Texas, Philadelphia, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

Director of Technical Operations and Delivery

Bachelor's degree in Computer Science, Engineering, or a related technical field.

• ~Technical Consulting, Partner Engineering, Solutions Engineering).
• ~ Strong SQL skills and experience with data platforms like Snowflake, Redshift, and Athena.
• ~ Proficient in Python and its data stack (pandas, numpy, polars, pyspark, boto3).
• ~ Deep experience with AWS cloud services including core compute, storage, and analytics tools.
• ~ Demonstrated success working with large-scale datasets and a wide variety of data formats (Parquet, ORC, CSV).
• ~ Experience troubleshooting distributed systems and cloud services (e.g., Experience with Agile project management tools like Jira and version control using Git/GitHub.
• ~ Master's degree in Computer Science, Data Science, or equivalent experience.
• ~Technical Consulting, Partner Engineering, Solutions Engineering).
• ~ Familiarity with alerting/monitoring tools (e.g., Familiarity with data orchestration tools like Airflow.
• ~ Hands-on experience with AI tools such as Claude or Snowflake Intelligence is a plus.

Technical Account Management (70%)

• ~ Educate clients on platform capabilities, integration best practices, and data governance standards.
• ~ Proactively manage client communication, expectations, and roadmaps.
• ~ Document solutions and processes clearly in Confluence or internal wikis.

Data Engineering (30%)

• ~ Design, build, and optimize scalable data pipelines and ETL workflows.
• ~ Develop in Python using libraries like pandas, numpy, polars, pyspark, and boto3.
• ~ Leverage AWS services including S3, EC2, Redshift, Athena, Glue, EMR, EventBridge, Batch, and CloudWatch.
• ~ Write efficient, production-grade SQL for data transformation and analysis.
• ~ Manage CI/CD pipelines using GitHub, Jenkins, and Docker.
• ~ Follow Agile best practices using Jira and contribute to a DevOps culture.
• ~ Troubleshoot and resolve complex data issues across AWS services, data pipelines, and codebases (Python, SQL, etc.).

AI Integration (FY2026 Requirement — All Roles):

• ~ Leverage AI tools such as Claude to accelerate client-facing technical documentation, automate data pipeline troubleshooting, and streamline SQL/Python code review, improving turnaround time on client solutions.

Phone or Video Screen with Talent Acquisition Team

Video interview with the Hiring Manager (via MS Teams)

Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact

you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.