Technical Account Manager CUSTOMER SUCCESS

PAR Technology; Florida; A distancia; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

PAR Technology Corporation in the United States is seeking a Director of Technical Operations and Delivery to lead partner engineering, data integration, and enterprise data platforms. You will drive client success, coordinate with Customer Success, Product, and Engineering, and own the technical program from scoping to delivery.

The role emphasizes hands-on data engineering, designing scalable data pipelines, and leveraging AWS services and modern data tools, with AI integration requirements

Formación

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Strong SQL and Python for data transformation and pipeline work.
• Experience with data platforms like Snowflake, Redshift, and Athena.
• Proficiency with AWS core services and data tools for large-scale datasets.
• Familiarity with Jira, Confluence, GitHub, and DevOps practices.
• Hands-on experience building scalable data pipelines and ETL workflows.
• Knowledge of AI tooling and data governance standards.

Responsabilidades

• Technical Account Management: educate clients, manage expectations, document solutions in Confluence.
• Data Engineering: design and optimize scalable data pipelines, write production SQL, manage CI/CD pipelines.
• AI Integration: leverage AI tools to accelerate documentation and code reviews.
• Lead cross-functional collaboration with Customer Success, Product, and Engineering.
• Support Agile practices and ensure successful on-boarding of enterprise clients.

Conocimientos

SQL

Python

AWS

Data pipelines

Data governance

Confluence

Jira

GitHub

Airflow

Claude

Educación

Bachelor's degree in Computer Science

Master's degree in Computer Science or Data Science

Herramientas

Snowflake

Redshift

Athena

pandas

numpy

polars

pyspark

boto3

S3

EC2

Glue

EMR

CloudWatch

Docker

Kubernetes

Descripción del empleo

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Bridg is seeking a Technical Account Manager/Partner (Data) Engineer to join our Partner Engineering team, reporting to the Vice President of Solutions Engineering. Partner Engineering sits at the intersection of client success and technical execution, ensuring our largest enterprise clients have seamless data integrations, efficient onboarding, and long-term technical success. In this client-facing role, you will serve as the primary technical liaison for strategic clients — owning the relationship from scoping through implementation and ongoing support. You will collaborate closely with Customer Success, Product, and Engineering to solve complex data challenges while translating technical concepts into clear, actionable guidance for clients. Remote - New York, Texas, Philadelphia, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

Director of Technical Operations and Delivery

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Technical Consulting, Partner Engineering, Solutions Engineering).
• Strong SQL skills and experience with data platforms like Snowflake, Redshift, and Athena.
• Proficient in Python and its data stack (pandas, numpy, polars, pyspark, boto3).
• Deep experience with AWS cloud services including core compute, storage, and analytics tools.
• Demonstrated success working with large-scale datasets and a wide variety of data formats (Parquet, ORC, CSV).
• Experience troubleshooting distributed systems and cloud services (e.g., Experience with Agile project management tools like Jira and version control using Git/GitHub.
• Master's degree in Computer Science, Data Science, or equivalent experience.
• Technical Consulting, Partner Engineering, Solutions Engineering).
• Familiarity with alerting/monitoring tools (e.g., Familiarity with data orchestration tools like Airflow.
• Hands-on experience with AI tools such as Claude or Snowflake Intelligence is a plus.

Technical Account Management (70%)

• Educate clients on platform capabilities, integration best practices, and data governance standards.
• Proactively manage client communication, expectations, and roadmaps.
• Document solutions and processes clearly in Confluence or internal wikis.

Data Engineering (30%)

• Design, build, and optimize scalable data pipelines and ETL workflows.
• Develop in Python using libraries like pandas, numpy, polars, pyspark, and boto3.
• Leverage AWS services including S3, EC2, Redshift, Athena, Glue, EMR, EventBridge, Batch, and CloudWatch.
• Write efficient, production-grade SQL for data transformation and analysis.
• Manage CI/CD pipelines using GitHub, Jenkins, and Docker.
• Follow Agile best practices using Jira and contribute to a DevOps culture.
• Troubleshoot and resolve complex data issues across AWS services, data pipelines, and codebases (Python, SQL, etc.).

AI Integration (FY2026 Requirement — All Roles)

• Leverage AI tools such as Claude to accelerate client-facing technical documentation, automate data pipeline troubleshooting, and streamline SQL/Python code review, improving turnaround time on client solutions.

Phone or Video Screen with Talent Acquisition Team

• Video interview with the Hiring Manager (via MS Teams)
• Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.