Technical Account Manager - CTI and SIEM focus ( US Remote)

Anomali; Dallas (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading AI-powered Security Operations Platform is seeking a Technical Account Manager to join their North America Customer Success team. The role involves guiding customers through their maturity journey, resolving issues, and promoting effective use of the Anomali Platform. Responsibilities include building relationships, addressing technical requests, and coordinating with various teams to ensure customer success.

Qualifications

• 3+ years of relevant experience if no degree.
• 5+ years in customer success or similar roles.

Responsibilities

• Serve as an expert user of the Anomali Platform.
• Build and maintain strong relationships with stakeholders.
• Track key metrics and communicate progress.

Skills

Customer Success

Technical Guidance

Networking Knowledge

Communication

Education

Bachelor's degree in Computer Science

Tools

Gainsight

Salesforce

JIRA

Job description

Technical Account Manager - CTI and SIEM focus (US Remote)

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Company Overview:

Anomali, headquartered in Silicon Valley, is a leading AI-powered Security Operations Platform that modernizes security operations. It features the Anomali Copilot, an intelligent, multilingual tool that automates tasks and provides rapid risk insights. The platform integrates ETL, SIEM, XDR, SOAR, and extensive global intelligence, enhancing security analytics while reducing costs. Learn more at http://www.anomali.com.

Job Description:

We seek a dedicated, ambitious, and self-driven Technical Account Manager (TAM) to join our North America Customer Success team. The TAM will serve as a technical expert, guiding customers through their maturity journey, resolving issues, and helping achieve security and threat intelligence goals. You will leverage your technical knowledge of CTI and SecOps, understand customer environments, and promote effective use of the Anomali Platform. Responsibilities include monitoring usage, creating dashboards, making best practice recommendations, demonstrating ROI, and providing feedback to internal teams.

Responsibilities:

• Serve as an expert user of the Anomali Platform to ensure customer success
• Build and maintain strong relationships with key stakeholders
• Address technical requests and proactively resolve issues
• Provide technical guidance for successful platform adoption
• Manage customer expectations and advocate for their needs
• Track key metrics and communicate progress
• Coordinate with onboarding, support, engineering, sales, and product teams to ensure smooth operations and feature enhancements

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field; 3+ years of relevant experience if no degree
• 5+ years in customer success, solutions engineering, or similar roles, preferably in SaaS or cybersecurity
• Experience with SIEM products (Splunk, QRadar, Arcsight, etc.), SOAR, Firewalls, EDR/XDR, and security logs
• Strong networking knowledge and proficiency with operating systems and log telemetry
• Experience managing multiple stakeholders and projects
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Experience with Gainsight, Salesforce, JIRA
• Willingness to travel up to 25%
• Note: This position does not offer visa sponsorship; candidates must be eligible to work in the US without sponsorship.

Additional Information:

We are committed to equal opportunity employment and welcome applicants regardless of disability, race, religion, sex, age, or sexual orientation. For accommodations during the application process, contact [e-mail].