Technical Account Manager - CTI and SIEM focus ( US Remote)

Anomali; Dallas (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology company is seeking a Technical Account Manager to enhance customer success through technical expertise and relationship management. The role involves guiding clients in their use of the Anomali platform, addressing technical issues, and ensuring effective adoption. Ideal candidates will have a strong background in cybersecurity, excellent communication skills, and a customer-first attitude. This position requires collaboration with various teams and some travel.

Qualifications

• 5+ years in technical customer success or similar role.
• Experience in cybersecurity technologies and architectures.
• Willing to travel up to 25%.

Responsibilities

• Serve as an Anomali Platform power user for customer success.
• Build strong relationships with key customer stakeholders.
• Track key account metrics and communicate progress.

Skills

Customer-first attitude

Critical thinking

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Computer Science

Tools

Gainsight

SalesForce

JIRA

Job description

Company Overview:

Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations. At the center of it is an omnipresent, intelligent, and multilingual Anomali Copilot that automates important tasks and empowers your team to deliver the requisite risk insights to management and the board in seconds. The Anomali Copilot navigates a proprietary cloud-native security data lake that consolidates legacy attempts at visibility and provides first-in-market speed, scale, and performance while reducing the cost of security analytics. Anomali combines ETL, SIEM, XDR, SOAR, and the largest repository of global intelligence in one efficient platform. Protect and drive your business with better productivity and talent retention.

Do more with less. Be Different. Be the Anomali.

Learn more athttp://www.anomali.com.

Job Description:

We are looking for a dedicated, ambitious, curious and self-driven Technical Account Manager (TAM) to join the North America Customer Success team. The TAM is a technical subject matter expert focused on our customers’ success. As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires. By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.

Duties & Responsibilities:

oServe as an Anomali Platform power user; help our customers achieve success with the technology

oBuild strong customer relationships, especially with key customer stakeholders

oAddress customer’s technical requests; proactively identify and resolve issues

oProvide advice, guidance, and technical know-how to ensure successful usage and adoption

oManage customer expectations while holding them accountable

oBe your customer’s advocate and internal champion

oPromote advocacy

oTrack key account metrics; communicate progress to internal and external stakeholders

oEngage with the Onboarding Engineers to ensure a smooth transition

o Engage with Technical Support to ensure speedy resolution of customer issues

o Engage with Engineering to resolve customer reported issues

o Partner with Sales to ensure an exceptional customer experience

oEngage with Product Management to promote customer feature requests

Skills and Experience Requirements:

•Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.

•Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:

oSOAR

oSIEM

oFirewalls

oEDR / XDR

oSecurity Controls & Logs

•Significant experience working in enterprise accounts, SecOps, and Threat Intel

•Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)

•Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc)

•Experience in managing multiple stakeholders and projects as a lead and team player

•Customer-first attitude; a listener who is customer-oriented and attentive to their needs

•Critical thinker with problem-solving skills; enjoys solving technical and challenging issues

•Works well under pressure with a high tempo of operations

•Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences

•Experience in using Gainsight, SalesForce, and JIRA

•Willing to travel up to 25% of the time.

•This position is not eligible for employent visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US.

Equal Opportunities Monitoring

It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.

If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team [e-mail].