Technical Account Manager, Client Operations (Hybrid)

The Depository Trust & Clearing Corporation (DTCC); Jersey City (NJ); Híbrido; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Comprehensive benefits

Pension plan

Descripción de la vacante

The Depository Trust & Clearing Corporation (DTCC) is seeking a Technical Account Manager to lead the technical relationship with major high-volume clients. You will document client infrastructure, coordinate the implementation of Clearing and Securities Services solutions, and drive migrations while ensuring high-quality delivery and client satisfaction.

You will partner with product and technology teams, manage multiple projects, and serve as the client/partner escalation point.

Formación

• Minimum 7 years of related experience.
• Bachelor's degree is required.
• Demonstrated project management and application integration skills.
• Demonstrated problem-solving capability and analytical skills.
• Ability to communicate clearly with technical and non-technical colleagues and client/partners.
• Knowledge or experience using Clearing & Securities Services is desirable.

Responsabilidades

• Owns the technical relationship with major high-volume clients and documents their technical infrastructure.
• Coordinates implementation of DTCC’s Clearing and Securities Services solutions and migrations.
• Manages project scope, timelines and deliverables with internal teams and clients.
• Acts as primary client/partner contact and escalation point for project issues.
• Elicits requirements through interviews and analysis and prepares Statements of Work.
• Monitors production rollout and ensures handover to production support.

Conocimientos

Project management

Communication

Analytical thinking

Teamwork

Client relations

Educación

Bachelor's degree

Herramientas

Mainframe

MQ

SFTP

Descripción del empleo

The Depository Trust & Clearing Corporation (DTCC) is seeking a Technical Account Manager to lead the technical relationship with major high-volume clients. You will document client infrastructure, coordinate the implementation of Clearing and Securities Services solutions, and drive migrations while ensuring high-quality delivery and client satisfaction.

You will partner with product and technology teams, manage multiple projects, and serve as the client/partner escalation point.