Global Client Connectivity & Operations Director

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Base pay + annual incentive

Health and life insurance

Pension / Retirement

Paid Time Off

Flexible hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a senior leader for Client Connectivity Services (CCS) within ECO to oversee onboarding clients to DTCC products, coordinate web-based connectivity setup, and manage ongoing support for connectivity lifecycle events.

This US-based role emphasizes collaboration with global teams and leadership across Operations, Product, and Technology to drive efficiency and risk controls.

Qualifications

• 10+ years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Translate organizational goals into OKRs for the function.
• Create and maintain a Book of Work with scope and timelines.
• Anticipate resource requirements and ensure readiness.
• Conduct capacity planning assessment and staffing recommendations.
• Review KPIs and KRIs to improve the client experience.
• Define and apply management reporting and performance metrics.
• Talent reviews and development to strengthen organizational resilience.
• Champion AI adoption and continuous improvement.
• Ensure documentation is current and mitigate risk.
• Partner with Technology, Product, and Operations to translate concepts.
• Drive audit readiness.
• Develop and test risk controls and business continuity.
• Site leadership for the ECO Tampa office.
• Collaborate to improve client experience.
• Provide enterprise leadership and represent function in senior meetings.
• Lead cross-functional collaboration and handle escalations.
• Support off-hour escalations.
• Ad hoc responsibilities.

Skills

Leadership experience

Stakeholder management

Change leadership

Communication

Project management

Education

Bachelor's degree or equivalent

Job description

The Depository Trust & Clearing Corporation (DTCC) is seeking a senior leader for Client Connectivity Services (CCS) within ECO to oversee onboarding clients to DTCC products, coordinate web-based connectivity setup, and manage ongoing support for connectivity lifecycle events.

This US-based role emphasizes collaboration with global teams and leadership across Operations, Product, and Technology to drive efficiency and risk controls.