Customer Success Advisor : 26-03231

Akraya; Chicago (IL); Remote; USD 62,000 - 69,000; Full time

Job summary

Akraya, Inc. is seeking a Customer Success Manager to ensure Adobe Experience Cloud clients maximize value from their investments. You will build strong client relationships, measure realized value, and identify growth opportunities. A proactive approach to aligning client objectives with outcomes is essential.

The role focuses on proactive value realization, ongoing adoption tracking, and strategic reviews with customers, as part of a remote, W2 engagement lasting 6+ months.

Qualifications

• Proven experience in customer success or account management.
• Ability to translate data into actionable insights.
• Strong communication and interpersonal skills.

Responsibilities

• Proactively engage with customers to understand their business goals.
• Develop and execute value realization programs with clear metrics.
• Monitor customer adoption, identify risks, and propose solutions.
• Facilitate strategic business reviews and communicate value updates.
• Troubleshoot customer challenges and advocate for their needs.

Skills

Customer Success Management

Value Realization

Stakeholder Engagement

Account Management

Data Analysis

Job description

Primary Skills

• Customer Success Management (advanced)
• Value Realization (advanced)
• Stakeholder Engagement (advanced)
• Account Management (advanced)
• Data Analysis (intermediate)

Contract Type

W2

Duration

6+ Months

Location

Remote

Pay Range

$45-$50/hr. on W2

Job Summary

This role focuses on ensuring Adobe Experience Cloud clients achieve maximum value from their investments. You will build strong customer relationships, measure and demonstrate realized value, and identify opportunities for growth. The position requires a proactive approach to understanding client objectives and driving their success.

Key Responsibilities

• Proactively engage with customers to understand their business goals.
• Develop and execute value realization programs with clear metrics.
• Monitor customer adoption, identify risks, and propose solutions.
• Facilitate strategic business reviews and communicate value updates.
• Troubleshoot customer challenges and advocate for their needs.

Must-Have Skills

• Proven experience in customer success or account management.
• Demonstrated ability to translate data into actionable insights.
• Strong communication and interpersonal skills.
• This role requires experience in the digital marketing or enterprise software industry, with a preference for familiarity with cloud-based solutions.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!