Technical Account Manager

Impiricus; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation policy

12 weeks paid parental leave

401(k) savings plan with company match

Home office setup support

Job summary

A leading tech firm in the United States is seeking a Technical Account Manager who will manage the technical execution of client campaigns. The ideal candidate will have over 3 years of experience in SaaS implementation, and a strong understanding of data integration and API systems. Responsibilities include optimizing campaign setups, leading quality assurance efforts, and providing clear communication with clients. The position offers a salary range of $100,000 to $110,000, along with generous benefits including flexible time off and healthcare coverage.

Qualifications

• 3+ years in SaaS implementation or technical client success.
• 1+ years writing SQL queries with familiarity in Python.
• Strong understanding of tagging/tracking and QA processes.

Responsibilities

• Manage and optimize custom FIAs for accurate reporting.
• Support data ingestion workflows and API integrations.
• Lead QA testing for data flows and segmentation behavior.

Skills

SaaS implementation

SQL queries

Data structures

APIs

Problem-solving

Job description

Base pay range

$100,000.00/yr - $110,000.00/yr

Reports to: Director, Client Services / Pod Lead

Who We Are

Impiricus is the first and only AI‑powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence‑based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

Role Overview

The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery. This role owns the translation of campaign requirements into the data, integrations, tagging, and system workflows needed for accurate, scalable execution. The TAM partners closely with Product and Engineering/Dev, ensuring every campaign is technically sound, measurable, and launched correctly.

Key Responsibilities

Data & Integration Execution

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting.
• Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
• Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross‑system updates, partnering with Engineering/Dev for technical implementation.
• Manage rep‑to‑territory files, ensuring accurate alignment between user assignment, HCP segmentation, and reporting attribution.
• Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims‑based logic, etc.) and ensure these map cleanly into execution systems.

Platform & System Enablement

• Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.
• Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
• Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.

Execution Support & QA

• Serve as the technical owner during campaign setup, ensuring all data, segmentation, tagging, and reporting requirements are ready prior to launch.
• Lead QA testing for data flows, tracking, and segmentation behavior alongside Product and Engineering/Dev.
• Monitor execution post‑launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.
• Own the Jira workflow for campaign launches:
• Create launch tickets with accurate requirements, segmentation details, tags, and timelines.
• Track build progress and clarify requirements for Engineering/Dev as needed.
• Close out tickets with documentation of what was deployed and any changes made.
• Communicate technical risks, dependencies, and lift to the broader pod.

Ideal Experience

• 3+ years in SaaS implementation, ad tech, health‑tech operations, or technical client success.
• 1+ years of experience writing SQL queries and a baseline familiarity with Python to support data pipelines and integration workflows.
• Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.
• Ability to translate technical workflows into clear, client‑friendly communication for CS and Sales.
• Highly organized with strong problem‑solving skills and comfort coordinating across multiple teams.

The base salary range for this role is $100,000 - $110,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Impiricus focuses on taking care of our teammates’ professional and personal growth and well‑being.

Benefits

Healthcare: Medical, dental, and vision coverage for you and your dependents + on‑demand healthcare concierge

HSA, FSA & DCFSA: Pre‑tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high‑deductible plan)

Coverage & Protection: 100% paid short‑ and long‑term disability, plus life and AD&D insurance

Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way

Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)

Your Work, Your Way: If you’re close to an office, we encourage spending some time in‑person to collaborate and connect. If not, remote is always an option.

Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.

401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management, Customer Service, and Information Technology

Industries

Software Development, Pharmaceutical Manufacturing, and Marketing Services